Top Customer Success Jobs

As a Field Customer Success Manager, you will serve as the main contact for SMB customers, driving product adoption and customer satisfaction. You'll collaborate with various teams to enhance customer engagement and retention, utilizing your knowledge of Toast's products to address needs and uncover growth opportunities.

The Customer Onboarding Manager leads a team that oversees customer onboarding processes, ensuring satisfaction and efficiency. This role involves strategic planning, cross-functional collaboration, and management of implementation teams. Responsibilities include metrics analysis, performance management, and developing customer relationships to enhance service delivery.

As a Senior Engineering Manager for Customer Success at Toast, you'll oversee the delivery of technical solutions, manage a team of engineers, engage with stakeholders, and maintain the technical roadmap. You'll ensure robust testing and handle production issues, driving high-impact initiatives while fostering team growth.

The role involves providing excellent customer service, managing customer relationships, addressing inquiries, and maintaining compliance. Requires ability to adapt and detect fraudulent activities.

As a Senior Customer Care Tech Specialist at Toast, you'll address customer inquiries and issues related to their products through various communication channels. You'll utilize your technical knowledge to provide solutions, ensuring exceptional customer service and collaboration with colleagues. Staying organized under pressure and contributing to a positive work environment will be essential to your success in this hybrid role.

As a Customer Success Manager at Toast, you will serve as the primary contact for customers, driving product adoption and ensuring customer satisfaction through relationship building and strategic recommendations. You will collaborate with various teams to support revenue growth and customer journeys while leveraging your technical knowledge to facilitate product demos and solve issues.

As a Field Customer Success Manager, you will serve as the primary contact for SMB customers, driving product adoption, satisfaction, and retention. You will collaborate with internal teams, build strong customer relationships, and provide solutions tailored to each client's needs while identifying opportunities for revenue growth.