Top Customer Success Jobs

The Network Support Engineer at ThousandEyes will assist customers in solving network issues, monitoring performance, and documentation. Responsibilities include customer interaction via chat and email, troubleshooting technical problems, and improving processes and workflows.

As the Scale Leader at Cisco ThousandEyes, you'll manage and mentor a team of Customer Success Managers focusing on driving customer adoption, retention, and overall value realization. Responsibilities include performance management, success metrics ownership, collaboration with sales, and providing executive updates. You'll ensure effective execution of strategies for customer engagement and oversee conflict resolution to guarantee positive outcomes.

The Customer Success Business Analyst will enhance Customer Success operations by managing platforms, digital communications, and scaled program management. Key responsibilities include platform administration, managing customer engagement tools, overseeing project timelines, and improving customer satisfaction through effective communication strategies.