Top Customer Success Jobs
The Customer Success Manager at Smartly is responsible for managing customer accounts, offering consultative advice on online marketing strategies, resolving advertiser issues, and nurturing client relationships. This role involves collaboration with customers and internal teams to enhance product adoption and optimize campaign performance.
As a Senior Customer Onboarding Manager at Smartly, you will assist newly-signed customers through the onboarding process, ensuring a seamless transition to the platform. You will collaborate with Sales and Customer Success teams to deliver tailored onboarding solutions, set up campaign drafts, provide reporting views, and manage the onboarding process effectively, all while fostering strong customer relationships.
As a Senior Customer Onboarding Manager at Smartly, you will ensure a seamless onboarding process for newly signed customers by collaborating with Sales and Customer Success teams, executing onboarding plans, setting up campaigns, automating workflows, and tailoring the onboarding journey to meet customer needs.
The Agency Customer Success Manager will own a portfolio of enterprise agencies, providing consultative advice, driving product adoption, and enhancing agency engagement. This role requires building strong relationships, solving problems for agencies, and collaborating with various teams to optimize Customer Success initiatives.
As an Agency Customer Success Lead, you will lead a team of Customer Success Managers, managing existing agency revenue and relationships. Responsibilities include nurturing agency customers, supporting product adoption, and collaborating closely with agency sales and onboarding teams to drive growth and ensure alignment with agency stakeholders.
The Customer Success Manager at Smartly will manage customer accounts, drive product adoption, and enhance customer engagement. Responsibilities include communicating with customers, solving problems using the Smartly tool, and collaborating with internal teams.
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