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Top Customer Success Jobs

5 Days Ago
Hybrid
New York, NY, USA
Senior level
Senior level
Artificial Intelligence • Big Data • Information Technology • Software
The Senior Customer Success Manager at Nexthink will guide strategic customers in North America through their digital employee experience journey, focusing on adoption and value realization. Responsibilities include relationship management, driving renewals and expansion, maintaining customer health, and facilitating workshops. The role requires collaboration with multiple teams and regular communication with customer stakeholders.
5 Days Ago
Hybrid
Chicago, IL, USA
Senior level
Senior level
Artificial Intelligence • Big Data • Information Technology • Software
The Senior Customer Success Manager will drive customer retention and growth, focusing on a portfolio of strategic enterprise customers. Responsibilities include executing customer success plans, delivering value, managing renewals and expansions, maintaining customer health, and acting as a trusted advisor. Engagement with internal teams to enhance customer outcomes and provide feedback to product and management teams is expected.
6 Days Ago
Hybrid
Chicago, IL, USA
Senior level
Senior level
Artificial Intelligence • Big Data • Information Technology • Software
The Client Director at Nexthink will manage renewals and upsells for large existing accounts, oversee executive relationships, and lead virtual teams to ensure customer satisfaction and achieve financial targets. They will develop strategies, build trust with clients, and coordinate resources to enhance digital employee experiences.
7 Days Ago
Hybrid
Boston, MA, USA
Junior
Junior
Artificial Intelligence • Big Data • Information Technology • Software
The Client Specialist will lead pre-sales activities, manage sales pipelines, and develop strategic account plans while nurturing client relationships and collaborating with partners. This role requires strong communication and negotiation skills to ensure customer satisfaction and drive business success.
Top Skills: Sales
9 Days Ago
Hybrid
Washington, DC, USA
Senior level
Senior level
Artificial Intelligence • Big Data • Information Technology • Software
The Senior Customer Success Manager will lead a portfolio of strategic customers to ensure successful adoption of Nexthink's digital employee experience management software, driving customer retention and expansion. Responsibilities include building customer relationships, executing success plans, measuring customer value, achieving renewal and expansion targets, and collaborating with internal teams to enhance customer experiences.
12 Days Ago
Hybrid
Austin, TX, USA
Senior level
Senior level
Artificial Intelligence • Big Data • Information Technology • Software
The Senior Customer Success Manager at Nexthink is responsible for driving customer retention and growth within a portfolio of strategic clients. This role involves building strong relationships with key customer stakeholders, guiding them through the digital employee experience (DEX) journey, ensuring successful adoption of Nexthink solutions, and identifying upsell opportunities. Responsibilities also include collaborating with internal teams to achieve customer success and operational goals while maintaining regular communication and support throughout the customer lifecycle.
13 Days Ago
Hybrid
Boston, MA, USA
Senior level
Senior level
Artificial Intelligence • Big Data • Information Technology • Software
The Senior Customer Success Manager at Nexthink will guide strategic customers in their digital experience journey, driving adoption of Nexthink solutions and ensuring customer retention. This role involves building relationships, delivering value, tracking customer health, and collaborating with various teams to identify upsell opportunities and provide high-level support.
13 Days Ago
Hybrid
Manchester, Greater Manchester, England, GBR
Junior
Junior
Artificial Intelligence • Big Data • Information Technology • Software
The Customer Success Engineer at Nexthink will support client technical queries and drive adoption of the Infinity Platform among medium-sized customers. Key responsibilities include onboarding, user education, problem-solving, collaboration with internal teams, and maintaining customer relationships to ensure satisfaction and operational success.
13 Days Ago
Hybrid
Vienna, AUT
Senior level
Senior level
Artificial Intelligence • Big Data • Information Technology • Software
The Client Director at Nexthink is responsible for managing relationships with large accounts, driving renewals and upsells, and providing strategic leadership. They oversee executive relationships and lead cross-functional teams to ensure outstanding customer experiences and achieve financial targets for licenses, renewals, and services.
Top Skills: It Operations ManagementIt Service Management
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