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The Retention Insight Specialist monitors call quality and performance of retention agents, assesses inbound and outbound call flows, and analyzes customer responses to promotions. Key responsibilities include providing feedback on calls, identifying training needs, and creating KPIs for executive review.
The Retention Insight Specialist monitors call quality and performance of retention agents, providing feedback and insights on customer reactions, training opportunities, and agent behaviors. This role involves creating key performance indicators (KPIs), conducting feedback sessions, and recommending improvements to enhance training and retention strategies.
The Retention Insight Specialist is responsible for monitoring call quality and performance of Retention Agents, assessing customer reactions, identifying training needs, and recommending improvements. They create KPIs for executive review and conduct feedback sessions with leadership.
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The Retention Insight Specialist will monitor call quality and performance of Retention Agents, assess customer reactions, identify training opportunities, and make recommendations for improving metrics. Responsibilities include feedback sessions, creating KPIs, and ensuring integrity in sales processes.
The Retention Insight Specialist will monitor call quality and performance for Retention Agents, assess customer reactions, identify training opportunities, and develop quality initiatives. Responsibilities include monitoring call flows, providing feedback, creating KPIs, and conducting feedback sessions with leadership.
The Virtualized Customer Service Representative will interact with customers to provide information and resolve complaints. Responsibilities include obtaining client information, addressing concerns, maintaining customer relationships, troubleshooting issues, and ensuring customer satisfaction. The role requires excellent communication and data entry skills, patience, and the ability to work in a fast-paced environment.
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