Top Customer Success Jobs

The Client Strategist will engage prospects, develop client relationships, sell investment strategies, and create marketing content within Coinbase Asset Management.

Lead a team of customer support agents to improve customer experience and achieve performance metrics while mentoring and developing the team.

The L&D Trainer will deliver training on complaints procedures, develop training materials, and ensure regulatory compliance, while managing live complaints cases and performance improvement.

As a Lead EDD Compliance Analyst, conduct investigations for customer compliance, analyze transaction data, and ensure adherence to regulatory standards. Collaborate with various teams to maintain high-quality resolutions while continuously improving compliance processes.

As a Lead TMS Compliance Analyst, you'll investigate AML and fraud alerts, oversee transaction monitoring operations, and support compliance efforts with a focus on continuous improvement and team collaboration.

The Senior Internal Communications Manager will enhance employee experience by creating impactful communications, partnering with executives, and facilitating events to align company culture and strategy.

The Supervisor, Concierge leads a team of Concierge Agents to enhance customer experience, manage escalations, achieve metrics, and streamline operations at Coinbase's Charlotte location.

As the Team Lead for Enhanced Due Diligence, you will manage a team combating money laundering and improve compliance operations while fostering team development.

Conduct reviews of investigations for compliance, analyze customer behavior, document findings, and collaborate with the Quality Assurance team to ensure high standards in compliance handling.

As a CX Incident and Bug Analyst, you will manage customer incidents, triage bugs, communicate with stakeholders, and improve processes to enhance customer experience.