Top Customer Success Jobs

The Compliance QA Analyst IV audits transaction monitoring system cases to support AML/CFT programs, improves procedural updates, trains new analysts, and collaborates with various teams to enhance processes.

As a TMS Compliance QA Analyst IV, you'll conduct audits on transaction monitoring cases, support AML efforts, train analysts, improve procedures, and collaborate across teams to enhance workflows and present findings.

As a Creative Studio Intern, you will support creative marketing campaigns, organize assets, manage workflows, and document team meetings at Coinbase.

Lead the Compliance Learning & Development team, manage resource allocation, oversee training development, and ensure compliance with regulations. Foster collaboration and improve operational performance while achieving KPIs and team effectiveness.

As a Supervisor on the Customer Success Team, manage Concierge Agents, enhance customer experiences, and drive operational improvements in a fast-paced environment.

As a Supervisor for the Customer Success Team, you will lead and manage a team focused on delivering high-quality customer experiences and resolving escalations while collaborating cross-functionally.

As a Customer Success Agent II at Coinbase, you will enhance customer relationships, provide top-tier support, and utilize data to resolve issues, focusing on high-value clients primarily in the EMEA region.

The Complaints Analyst III is responsible for managing customer complaints, conducting investigations, liaising with stakeholders, and identifying process improvements. This role requires delivering high-quality support and utilizing data to enhance operational efficiency while communicating effectively across departments.

As a User Researcher Intern at Coinbase, you'll assist in researching user needs, executing complex product research, and crafting reports with findings and recommendations.

As a Sourcing Intern at Coinbase, you will assist in process improvement, market research, vendor relationship management, and support documentation management while collaborating with the BPO team to drive operational excellence.