Top Customer Success & Experience Jobs

The Head of Specialised Support leads a global team overseeing Account Servicing, Enterprise Support, and Technical Integration to enhance client experience and drive commercial growth through proactive strategies and operational excellence.

The Quality Assurance Senior Specialist at Wise leads QA operations to ensure compliance and best practices in AML, Fraud, and KYC. Responsibilities include training, reviewing complex cases, employing analytical techniques, and influencing continuous improvement across teams.

The Customer Success Manager will enhance partnerships with enterprise clients by managing operational processes, analyzing performance, and implementing strategic improvements to enhance service delivery.

The Senior Account Manager will drive growth with existing partners, manage relationships and churn risk, and influence decision-making through data, collaborating across various teams at Wise.

The Customer Support Associate is responsible for providing exceptional support primarily via phone, email, and chat to Japanese and Portuguese-speaking customers. Key tasks include ensuring customer satisfaction, process improvement suggestions, and maintaining communication with colleagues.

The Complaints Officer investigates customer complaints, ensuring timely and fair resolutions while adhering to regulatory obligations and improving internal processes. They work collaboratively with various teams and maintain effective communication to enhance customer satisfaction.

As a Technical Support Engineer, you'll ensure partners get effective API assistance, troubleshoot issues, and manage incidents while collaborating globally.

The UT DMS Technician provides IT support for Windows and Mac environments, manages endpoint tools, and assists users with IT products, documentation, and troubleshooting.

As a Customer Support Associate, you will provide exceptional support via phone, chat, and email, resolving customer issues while managing various communication channels effectively.

As an Enterprise Support Specialist, you will manage partner onboarding, provide training and support, build relationships, and monitor partner satisfaction.