Top Customer Success & Experience Jobs

As a Home Loan Member Advocate, you will provide customer service and sales support in mortgage retention, loan restructuring, and ensuring client satisfaction in the loan process.

The Post Close Specialist manages loan pipelines, processes documentation, and maintains communication with investors and teams to ensure timely loan resolutions.

The Relationship Manager supports commercial clients in cash management, resolving inquiries, onboarding services, and coordinating with internal teams to enhance client experience and product offerings.

The Originations Specialist II ensures accuracy of loan applications, provides excellent customer service, and collaborates with teams to enhance member experiences during the funding process.

The Opportunities Resolution Specialist assists SoFi members by resolving complex inquiries, collaborating with internal teams, and identifying improvement opportunities to enhance the member experience.

The Associate Manager oversees a team of loan reviewers, ensuring SLA compliance, mentoring staff, and enhancing operational efficiency for loan processing.

The role involves reviewing loan applications, ensuring compliance, assessing financial profiles, and providing exemplary service to clients. It includes teamwork and advocating for members' needs.

As a Member Service Representative, you will deliver exceptional customer service for SoFi's financial products via phone, chat, and email. Responsibilities include responding to member inquiries, resolving issues, and managing customer expectations, while meeting performance metrics in a dynamic environment.

Manage, coach, and develop a team of Outreach Specialists handling complex member concerns, ensuring satisfaction and compliance. Drive innovation and operational success.

Manage a team of Originations Specialists to enhance the SoFi loan application process, ensuring exceptional member experience through coaching, monitoring, and improvement of operations.