Top Customer Success & Experience Jobs

Partners with auto dealer sales teams to support Navigator Platform sales, onboarding, adoption, retention, training, troubleshooting, and ROI discussions. Develops market strategies, improves processes, enables customers, and builds stakeholder relationships through frequent dealership visits. The role requires strong sales, analytical, communication, relationship management, and customer enablement skills, with travel up to 50%.

Serve as a strategic, customer-focused partner to auto dealers and the sales POD to drive adoption and retention of the Navigator Platform. Lead onboarding, training, troubleshooting, and ROI conversations, support sales pitches/closings, and execute process improvements. Regular in-market dealership visits and close cross-functional collaboration required.

Partners with auto dealer sales teams to develop market strategies, support Navigator Platform sales, and own customer adoption and retention. Provides product and process expertise, onboarding, training, ROI guidance, troubleshooting, process improvement, and stakeholder enablement. Conducts frequent dealership visits across Palm Beach, Boca Raton, and Pompano Beach while fostering relationships and driving platform value.

The Dealer Success Manager partners with sales teams to win and retain auto dealer subscribers for the Navigator Platform. Responsibilities include sales enablement, customer onboarding, training, product adoption, ROI discussions, process improvement, platform troubleshooting, stakeholder engagement, and retention lifecycle ownership. The role requires frequent dealership visits, strong relationship management, analytical ability, process expertise, and effective communication across organizational levels.

The Senior Risk Associate will support risk management for the Upmarket and Discover Card segments, executing activities and collaborating with stakeholders while developing risk transparency through analytics.

Act as a strategic consultant to auto dealers, support POD sales for Navigator Platform, own customer adoption/retention, provide training, troubleshoot product/process issues, and perform frequent in-market dealer visits to drive platform adoption and ROI.

The Dispute Analytics Representative monitors and analyzes dispute volumes, identifies trends, collaborates with partners, and compiles reports to improve dispute management.