Top Customer Success & Experience Jobs

The Solution Adoption Consultant implements and optimizes patient financial operations in healthcare systems, collaborating with clients and stakeholders to ensure successful solution adoption.

Deliver technical training for customers and employees, design training materials, assess needs, and contribute to continuous improvement in training methodology.

The Customer Support Analyst enhances the customer experience by analyzing interactions, troubleshooting issues, providing support, and educating clients on product features. Responsibilities include managing complex inquiries, collaborating with teams, and maintaining knowledge documentation.

The Enterprise Technical Support Analyst provides front-line support for strategic clients, addressing inquiries via phone and web portal, ensuring timely issue resolution, and maintaining professionalism throughout communications.

The Technical Support Analyst provides exceptional client support through various communication channels, troubleshooting issues and ensuring client satisfaction while documenting interactions and solutions.

Act as the primary client contact during Waystar revenue cycle implementations, ensuring compliance, fostering client relationships, and resolving issues for high client satisfaction.

The VP of Customer Success drives client strategy in healthcare systems, focusing on operational and financial outcomes, product adoption, and retention through AI and advanced analytics. This role builds executive relationships and leads a high-performing team to ensure client satisfaction and measurable value realization.

The Solution Adoption Consultant will guide healthcare revenue cycle implementations, manage client relationships, solve issues, and ensure project deliverables meet contractual obligations.

The Strategic Solutions Analyst maintains client relationships, analyzes data, improves client usage of Waystar solutions, provides support, and trains clients on solutions while managing multiple projects.

Serve as the primary post-sale contact for enterprise clients to drive product adoption, retention, renewals, and expansion. Build strategic account plans, engage executive stakeholders, resolve escalations, analyze usage data and health metrics, recommend best practices, mentor juniors, and influence product roadmap to maximize customer value and revenue.