Top Customer Success & Experience Jobs

The Renewals Program Manager will lead the development of renewals programs, training, and enablement tools to ensure successful execution across the global Renewals organization, collaborating with various departments to drive strategy adoption and change management.

The Manager of Customer Success EMEA Scale will lead a team focusing on high-volume mid-market customers, optimizing engagement strategies, and driving productivity through automation and AI. Responsibilities include coaching, performance management, and improving retention and expansion outcomes with a focus on scalable systems.

Provide advanced multi-channel customer support and escalations for billing, renewals, cancellations, and product issues. Mentor teammates, manage high-volume caseloads, analyze customer trends, lead cross-functional improvements, and maintain exceptional documentation and service quality.

Provide technical support for Samsara's IoT products, troubleshoot complex issues, maintain customer documentation, and collaborate with engineering teams to enhance customer experience.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Manage strategic relationships with enterprise customers to drive adoption and business value of Samsara's IoT platform. Create success plans, run executive business reviews and workshops, mentor teams, coordinate cross-functional stakeholders, and travel to customer sites to optimize safety, efficiency, and sustainability.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

The Technical Support Engineer will resolve customer issues, become an expert on IoT products, and collaborate with various teams to enhance customer support and documentation processes.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.

The role involves managing enterprise customer deployments of IoT solutions, enhancing their operational efficiency, and providing exceptional customer support throughout the lifecycle of the relationship.