Top Customer Success & Experience Jobs

Manage a large portfolio of advertisers to drive feature adoption, retention, renewals and account expansion. Serve as main product/training contact, troubleshoot platform issues, translate data into insights, and collaborate cross-functionally to optimize customer outcomes.

The Customer Success Manager will manage customer accounts, drive adoption and retention, and collaborate cross-functionally to enhance customer satisfaction and outcomes.

The Customer Success Manager will oversee customer relationships, ensuring satisfaction, success, and value from Smartly's advertising platform, managing communication and service delivery.

The Customer Onboarding Manager assists new customers in successfully transitioning to the Smartly platform, collaborating with sales and success teams to deliver tailored onboarding plans and solutions.

The Customer Onboarding Manager will assist new customers during their onboarding process, collaborating with Sales and Customer Success, managing account setups, and tailoring solutions to ensure a successful transition to Smartly's platform.

As a Technical Account Manager, you will onboard clients, facilitate campaign delivery, provide strategic recommendations, and manage communications between clients and internal teams.

The Regional Client Lead will manage enterprise accounts, driving strategy, revenue growth, and platform adoption through executive partnerships and cross-functional collaboration for optimal client success.

The Customer Success Lead manages a team of Customer Success Managers, focusing on customer relationships, revenue, onboarding, and team development.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Serve as primary contact, advise on social advertising best practices, liaise with partners and product teams, and build processes and knowledge resources to improve customer outcomes.

Support onboarding, campaign setup, optimization, reporting, and platform adoption for enterprise accounts. Analyze performance across social and programmatic channels, build dashboards, troubleshoot integrations, and collaborate with Product and Engineering to improve workflows and drive customer outcomes.