Top Customer Success & Experience Jobs

Manage and accelerate contract renewals to protect and grow ARR. Monitor account health, surface churn risks and growth opportunities, coordinate mitigation plans, lead renewal forecasting, and provide strategic consultative support to improve retention and renewal outcomes.

The Senior Product Support Engineer will provide Tier III support, troubleshooting complex security and network issues, partnering with Engineering, and ensuring customer satisfaction with product implementation.

The Manager, Product Support will lead a team, develop support strategies, manage escalations, provide technical guidance, ensure quality, and collaborate across departments to enhance customer satisfaction and product support effectiveness.

The Senior Product Support Engineer will provide technical support, debug security and network problems, and collaborate with engineering for customer solutions.

As an Escalation Engineer, you will provide advanced technical support for networking and security products, manage escalated customer issues, and work closely with Engineering and Operations to improve product performance and customer satisfaction.

The Escalation Engineer resolves complex customer issues, manages escalations, collaborates with engineering, and maintains technical knowledge. The role demands strong problem-solving skills and customer obsession in a high-pressure environment.

As a Technical Success Manager, you'll guide public sector customers in adopting Zscaler solutions, ensuring their success and driving satisfaction through relationship building and expert advice.

The Senior Technical Success Manager leads complex technical support for strategic customers, ensuring product adoption, managing customer relationships, and facilitating effective communication between customer needs and product evolution.

The Senior Technical Success Manager will guide customers through their Zero Trust journey, offering technical advice and building key relationships to ensure successful adoption of Zscaler's solutions.

The Senior Technical Success Manager guides customers in adopting Zscaler solutions, ensuring alignment between customer objectives and Zscaler goals, while managing escalations and fostering relationships.