Top Customer Success & Experience Jobs

Lead a team of Customer Service Advocates, ensuring operational excellence, resolving customer inquiries, and promoting SharkNinja products through effective service engagement.

As a Customer Service Associate, you'll enhance customer loyalty through excellent service, resolve issues, and maintain product knowledge while meeting performance metrics.

Lead SharkNinja's CRM strategy, focusing on optimising customer data platform performance, developing retention and loyalty campaigns, and mentoring the CRM team.

The Consumer Experience Specialist manages escalated consumer claims and issues with accuracy, supports legal documentation, and identifies product trends, ensuring a high-quality customer journey.

This role involves supporting PR and social media for Shark and Ninja brands, assisting in strategies, community engagement, and performance reporting.

The CRM Specialist will manage and optimize CRM campaigns for customer engagement, oversee communications, analyze insights, and collaborate with design teams.

The CRM Manager will lead the local CRM strategy, managing Email and SMS campaigns to drive customer engagement, retention, and revenue in Mexico.

The Customer Experience Intern will enhance customer relationships, analyze feedback, and support various initiatives to improve service experiences.

The Associate develops and localizes sales training for LATAM markets, aligns training with sales performance, and enhances sellers' confidence and conversion.

Support product and recipe development in the Ninja Test Kitchen by conducting culinary testing and collaborating with teams. Involve in evaluating products, developing recipes, and contributing to product launches.