Top Customer Success & Experience Jobs

Manage strategic enterprise customer relationships for mParticle’s CDP, serving as a trusted advisor to global Fortune 50–500 brands. Develop success plans, drive platform adoption, expansion, retention, and measurable business outcomes. Lead executive stakeholder engagement and QBRs, monitor customer health, and collaborate with Solutions, Sales, and Product teams. Provide platform guidance, influence product direction through customer feedback, and use AI and automation to improve account intelligence, planning, and customer outcomes.

Own the launch-to-scale lifecycle for Rokt Ads advertisers in ANZ, including onboarding, account planning, performance reviews, churn prevention, senior stakeholder management, escalations, investment negotiation, and expansion. Partner with Sales, Solutions, Analytics, Operations, and Product to remove blockers. Build repeatable customer success playbooks and support the development of newer CSMs.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.

Manage onboarding, launch, execution, and optimization of Rokt Ads campaigns for Japanese advertisers. Analyze campaign and portfolio data to surface trends and actionable insights, build confidence managing smaller accounts, apply AI-enhanced tools and automation to improve outcomes, and partner cross-functionally to solve problems and scale campaign performance.