Top Customer Success & Experience Jobs

As an Implementation Consultant, you'll onboard and support customers, ensuring successful implementation of Motive technology and fostering strong relationships to enhance customer satisfaction.

The Technical Support Engineer will provide proactive technical support, manage customer relationships, troubleshoot issues, and coordinate with cross-functional teams to ensure excellent service and problem resolution.

This role involves partnering with Public Sector Account Executives, driving deal strategies, and providing tailored demonstrations focusing on customer outcomes. Strong analytical skills and domain expertise in solutions engineering are essential.

As a Client Onboarding Analyst, manage billing inquiries, ensure accurate invoicing, resolve discrepancies, support customers, and improve billing processes throughout onboarding and account management.

As a Senior Solutions Engineer, you'll support Enterprise customers by driving deal strategy, delivering tailored demonstrations, and collaborating with cross-functional teams to ensure customer needs are met.

Oversee a team of Strategic Customer Success Managers to ensure retention and upsell targets are met for high-value accounts while leveraging data for client advocacy and internal collaboration.

The Senior Enablement Specialist oversees training and onboarding for sales staff in Mexico, optimizing performance through targeted programs and support for ongoing development initiatives.

The Senior IT Support Engineer is responsible for complex troubleshooting, managing IT operations, supporting test labs, and collaborating across teams to enhance technical infrastructure.

The Product Support Specialist provides assistance to customers through calls and emails, analyzes customer requests, and collaborates with leadership to enhance support processes.

Join Motive as a Designated Support Engineer to provide high-level technical support and build customer relationships. Responsibilities include troubleshooting, issue resolution, and documentation, while collaborating with various teams to enhance customer experience.