Top Customer Success & Experience Jobs

As a Customer Service Coordinator, you will handle customer interactions in GRAIL's virtual contact center, provide exceptional service, document cases, and maintain communication within the healthcare landscape.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payer accounts, lead meetings, and translate interest into agreements. Requires navigating complex organizations, maintaining pipeline management, and collaborating across functions to support evidence and access requirements.

The Senior Director, Payer Engagement will develop payer strategies, manage relationships with payers, lead a team, and ensure compliance and access to GRAIL's products. This role involves negotiating contracts and collaborating with various teams within the organization.

The Customer Service Representative handles customer interactions, documents communications, and ensures excellent service quality, supporting cancer care initiatives.

The Investor Relations Manager oversees daily investor relations activities, including preparing investor materials, managing reporting, and ensuring compliant disclosures.

The GRAIL Galleri Consultant will drive sales growth by engaging physicians, implementing market strategies for Galleri, and collaborating with internal teams to enhance cancer screening practices.

Supervise daily operations of the call center, manage customer service team, facilitate training, handle escalated issues, and implement process improvements.

The Employer Sales Director will manage sales strategies for GRAIL's Galleri MCED employer program, focusing on HR and Benefits decision-makers in large organizations, generating leads, closing sales, and ensuring successful program implementation.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payers, lead meetings, and collaborate cross-functionally to advance access to the company's cancer detection technology.