Top Customer Success Jobs in Chicago, IL
The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 major accounts, driving usage and growth through effective onboarding, customer engagement, and identification of expansion opportunities. Responsibilities include meeting quarterly objectives, accelerating customer engagement, and collaborating with internal teams to deliver exceptional support and solutions for multilingual content creation.
The Chat Support Associate will engage with veterinary professionals to assist them in purchasing decisions using the Vetcove platform. Responsibilities include responding to inquiries via chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with cross-functional teams to enhance platform features.
The Japan Customer Service Agent will provide excellent customer support to eFax and Jconnect customers through phone and email, addressing inquiries related to account issues, technical problems, billing, and cancellations. The role requires maintaining product knowledge and assisting customers professionally and efficiently while ensuring compliance with guidelines and providing feedback to the team.
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As a Commercial Customer Success Manager at Silverfort, you will be responsible for building and maintaining relationships with commercial customers, ensuring the successful deployment of identity protection solutions, and advocating for customer needs internally. This role involves installation and configuration of software in various cloud environments while driving customer value from the platform.
Client Success Managers are responsible for delivering exceptional experiences to clients, addressing escalated issues, and fulfilling special requests. They manage client relationships, identify upsell and cross-sell opportunities, and provide high-level customer support.
The Reliability Success Manager will drive customer growth, retention, and expansion by establishing trusted relationships with technical project leads, facilitating training and onboarding, monitoring customer success, and collaborating with product teams to enhance the Augury platform.
As a Technical Implementation Specialist, you will serve as the primary technical resource for large provider groups, leading Health System integration projects, coordinating efforts across teams, and ensuring effective onboarding and support experiences for enterprise clients while optimizing integration processes.
The Knowledge Management Specialist will assist with the development, implementation, and management of knowledge management initiatives within the firm. Responsibilities include organizing legal documents, creating taxonomies, ensuring compliance, supporting training sessions for KM tools, and collaborating with various departments to enhance the efficient use of knowledge resources.
The role involves conducting billing audits to ensure revenue accuracy, identifying discrepancies, and providing training to departments regarding charge capture. The specialist will also liaise with various hospital departments to maintain billing compliance and implement corrective measures as needed.
The Trust & Safety Specialist will investigate safety incidents, manage escalated support tickets, and develop expertise in Instawork's Community Guidelines. Responsibilities include improving operational workflows, following up on incidents, and utilizing data for problem-solving. This role requires exceptional communication skills and the ability to work non-traditional hours.
Top Companies in Chicago, IL Hiring Customer Success Roles
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