At NN, we aspire to keep clients with us for the long run. This means that we actively run initiatives to increase customers’ loyalty, we offer them specific journeys tailored to their needs and we try to incentivize brokers and agents to also focus on retention, not only on acquiring new customers. We do this as a small central workstream, with dedicated retention champions in every country.
What you are going to do
Analyze and map out the current remuneration schemes across the countries, in close collaboration with the local colleagues
Suggest improvements on how to boost customer retention through realistic remuneration components, in close collaboration with the central customer retention workstream
Explore additional, creative ways to incentivize our distribution channels to focus on customer loyalty
Bring best practice sharing on retention to the next level by proposing and implementing improvement opportunities on the process
What we offer you
It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:
Internship fee of € 650,- gross based on a 36-hour working week
Plenty of training and learning opportunities in our Learning & Development Centre
A large (international) network of colleagues who are keen to share their knowledge with you
The autonomy to set out your own development path
Who you are
You have an analytical mindset, you are good at crunching and interpreting numbers
You love working with people from different backgrounds and different countries (you won’t actually need to travel there, but you will need an open mindset)
You like to get to the bottom of a certain process, you’ll do what it takes to get the full picture
You combine problem solving skills with some creativity
Who you will work with
You will mainly work with the central Customer Retention Workstream (Anna Frojimovics and Karolien Berger), and with the dedicated Retention Champions in each country of NN International.
Any questions?
You can reach out to Rowena Taal (Internship coordinator) via [email protected].
Are you unsure if you meet 100% of the requirements? We encourage you to apply anyway and show us the unique value you could bring!
What We Do
NN Group is an international financial services company, active in 11 countries, with a strong presence in a number of European countries and Japan. Our roots lie in the Netherlands, with a rich history of more than 175 years.
With our 16,000 employees, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 19 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu.
NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO).
For more than 175 years, our company has merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy.
Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
