Wholesale KYC Operations Middle Office Manager Vice President

Job Description
Do you have the ability to quickly build rapport with customers to ensure the KYC aspect of the Clients onboarding experience is exceptional, efficient and world class? Then this role is for you.
As a Wholesale KYC Middle Office Manager Vice President within the Wholesale KYC Operations Client Office team, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records. You will be aligned to a designated Front Office team and facilitate across all teams on KYC execution (both new business and renewals + remediation activities).
Job responsibilities

• Leads the team of Analysts and Associates
• Manages the teams' New Business and Renewals pipelines for the Front Office to prioritise active requests, provide status updates and responsibility for business forward planning
• Works with the Production team to complete requests for new Client and incremental onboardings for the CIB Front Office, prioritises active requests, provides status updates of key onboardings
• Builds and develops strong partnerships, identifies challenges and eliminates roadblocks with all internal partners
• Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinates case prioritization, capacity planning, and assignment with our Global KYC Middle Office teams
• Stays up to date of any changes to processes and procedures, regulatory change and ensure impacts are identified for in-progress requests
• Manages personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identifies and executes process improvements, provides guidance and supports on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

• Minimum 4 years of previous experience in managerial role within KYC/AML/Compliance departments
• Excellent written and oral communication skills in English language with experience of conflict resolution and risk mitigation
• Familiarity with working in an analytical environment, ability to evaluate complex and lengthy documents to ensure full adherence to regulation requirements
• Proven experience of producing quality work whilst maintaining regular throughput, adhering to time sensitive deadlines as necessary
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organising workload for maximum productivity

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.