Maven Clinic
The world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us.
New York, NY, USA

Head of Revenue Operations

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Employer Provided Salary: 240,000-260,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

  • TIME 100 Most Influential Companies (2023)
  • CNBC Disruptor 50 List (2022, 2023)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
  • Great Place to Work certified (2020, 2021, 2022, 2023)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Head of Revenue Operations to join our team. You will be responsible for accelerating and scaling Maven's growth strategy and ensuring we have the right people, systems and processes in place to achieve our goals. Collaborating directly with our Growth, Finance, Product, and Engineering teams, you will implement performance metrics, collaborate with Growth to design and deliver performance improvement initiatives, oversee deal desk activities, and define the needs of the tech stack required to scale the organization. We are looking for a leader who possesses a strategic mindset, strong analytical skills, and the vision to scale a high-functioning Revenue Operations team.
As Head of Revenue Operations, you will:

  • Manage and scale the Revenue Operations team to maintain a high performing, data-driven team that is viewed as a strategic enabler of Growth across the company
  • Develop key performance metrics, dashboards and reports that help the Sales and Client Success organizations improve funnel efficiency and achieve growth objectives; partner with Finance to build and deliver executive reporting to ensure business leaders understand drivers and risk areas
  • Serve as a thought partner to the Chief Growth Officer, identifying and escalating trends, risks and opportunities in the organization and making strategic recommendations for improvement
  • Build upon Maven's existing Deal Desk to ensure we are making decisions efficiently and effectively; partner closely with Strategic Finance on strategic deals and new business opportunities
  • Own and deliver our commission strategy and plans in partnership with Growth leadership to align incentives and performance
  • Develop strategies to optimize SFDC, other SaaS tools and data across all business units in order to maintain high levels of quality, accuracy, and process consistency across the Growth organization
  • Collaborate with Marketing to ensure proper lead management processes, metrics and policies
  • Develop and optimize sales processes and programs as it relates to our sales toolkit, including Forecasting and supporting a variety of Business Units

We're looking for you to bring:

  • 8+ years of relevant leadership level experience in a SaaS, Software or technology business in a revenue operations capacity
  • Excellent quantitative analytical skills, creativity in problem solving, empowering teams and a keen business sense
  • Ability to think strategically, but also have exceptional attention to detail to drive program management, execution and results
  • Demonstrated ability to influence and foster collaborative relationships with cross functional GTM departments
  • Excellent problem solving, project management, interpersonal and organizational skills
  • Experience managing deal desks (or comparable operational function), with demonstrated success collaborating cross functionally on an effective process
  • Deep SFDC expertise and expert knowledge of enterprise sales tools
  • Ability to develop high-functioning Revenue Operations teams

For candidates in NYC, CO, or CA, the base salary range for this role is $245,000-$275,000 per year. You will also be entitled to take part in the company bonus program, and receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

  • Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
  • Whole-self care through wellness partnerships
  • Weekly breakfast, lunch, and get-togethers
  • 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
  • Annual professional development stipend and access to a personal career coach through Maven
  • 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected] . For general and additional inquiries, please contact us at [email protected] .

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What are Maven Clinic Perks + Benefits

Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Customized development tracks

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