VP - End User Services

Vice President – End User Services

Full Time - Hybrid

Derby

Job Summary

Technology Platforms is a critical and foundational enabling function within Digital & IT that delivers seamless user centric, Infrastructure & Operational services to the business in conjunction with the business partnering domains and wider shared services functions.

Technology Platforms manages and delivers a significant and complex portfolio, designing, building, implementing, running and maintaining technology platforms and services for IT, Business and Customer funded technology programmes. Technology Platforms is also accountable for the day to day run and maintain of the global IT landscape, managing IT operating costs and supplier contractual adherence and performance.

Reporting to the SVP Technology Platforms, this is a pivotal senior leadership role responsible for defining and driving the strategy, design and continuous improvement of all IT-related touchpoints that impact end user service and clients. This role ensures seamless, efficient and engaging end user experience for employees, aligning business objectives and user expectations

What you will be doing

The role has end-to-end accountability for a broad portfolio of client-facing IT services, including laptops, desktops, collaboration tools, Citrix, VDI, identity and access management, client services, Microsoft Exchange, and client applications.

Responsibilities

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• Provide end-to-end ownership of the following services:

• End User Devices: Laptops, desktops, mobile device management

• Collaboration & Productivity: Microsoft 365, Teams, SharePoint, Exchange

• Virtual Platforms: Citrix, VDI environments

• Identity & Access Management: Authentication, provisioning, and lifecycle management

• Client Applications: Core business applications used by end users

• Client Services: Active Directory, MECM

• All enabling infrastructure

• Working in conjunction with the Enterprise Architecture community define and lead the vision and roadmap for client and end user experience across all IT services and platforms, ensuring outcomes are delivered in line with the D&IT Strategy

• Manage and delivery a large portfolio of projects and programmes, IT for IT, business and Customer funded, ensuring portfolio prioritisation and delivery to time, cost and quality

• Manage the pipeline of work for suppliers, ensuring clear requirements from Rolls-Royce and timely, high-quality delivery

• Deliver an exceptional end user experience focussed on understanding the business needs and end user expectations. Actively engage and communicate with the end user communities

• Own and be accountable for end user services IT Operating costs, continuously delivering cost transparency and optimisation

• Accountable for End User services supplier management and performance – executing diligent contract, commercial and supplier management that continually delivers tangible benefits and robust outcomes for the business. Monitor service delivery against agreed SLAs, initiating service improvement plans or applying service credits where necessary.

• Continually ensuring that Cyber & Data Security of our solutions is at the forefront of everything we that we build and maintain

• Management and control end user services related IT risks and audits, with clear drive for the achievement of Global Compliance Standards

• People leadership – managing a cross functional and global team

Why Rolls-Royce?

Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference.

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Hybrid working is a way in which our people can balance their time between the office, home or another remote location.  It’s a locally managed and flexed informal discretionary arrangement.  As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, frequency will depend on business needs, nature of role, what works for the team and for the individual. Discover more on our GBS Service Portal about hybrid working.

Who we’re looking for

Being a part of Rolls-Royce you’ll know we put safety first, do the right thing, keep it simple and make a difference.  These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

• Proven experience in a senior IT leadership role within aerospace, engineering, or manufacturing sectors

• Strong leadership skills to direct cross-functional global teams and collaborate across all functional groups within Digital & IT and across the business

• Demonstrable experience of working in a complex, multi-faceted and large-scale Portfolio environment

• Demonstrable experience of programme and portfolio delivery Extensive financial management experience

• The ability to work with and communicate effectively across all levels within the organisation - exceptional verbal and written communication skills are necessary to translate complex technical information for non-technical stakeholders, including executives and business leaders

• Strong ability to influence others through reasoned discussion and clear articulation

• Critical thinking and analytical skills to resolve complex, ambiguous issues

• Strong attention to detail with meticulous organisational skills to manage schedules, documentation, and reporting

• Strong commercial acumen with demonstrable experience of managing supplier governance, contract compliance, and service level performance

• Expertise in ITIL service management, and agile methodologies

• The role will require UK SC clearance as a minimum

Join us & help Rolls-Royce to become a high-performing, competitive, resilient business.

Please be aware that the priority will be given to employees identified as being at high risk. 

The professional level and the salary of the position will be dependent on the skills and experience of the successful candidate. 

It is advised that you inform your current manager of your application for this role.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

Learn more about our global Inclusion Strategy

Grade/Level: B

Closing Date: Friday 3rd October

For further information please contact: Katie Mulligan