We are seeking a Client Technology Solutions Manager with a strong background in financial services, technology aptitude and a passion for delivering innovative solutions. This role is client-facing and focused on solving complex problems by working collaboratively with senior stakeholders, both internally and externally. You will manage programs that define data driven solutions, drive change, and business re-engineering though best in class, end to end solutions.
This role may suit an individual with strong experience in Technology Product Delivery Management, Client Relationship Management and Service, Change Management and Program Management. The individual should have significant experience of Securities Services (Asset Management) particularly Custody and Fund Servicing with a broader of understanding of the entire Investment Lifecycle. The key responsibilities of this role are to:
Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions.
Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and overs their implementation to ensure delivery of high-quality results.
Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes.
Program Management: Drive program success from initiation through execution, ensuring that goals, timelines and deliverables are met.
Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements. You will need to develop a deep understanding of Citi’s internal products, architecture, and capabilities to define the most effective end to end solutions for clients aligned with Citi’s strategic objectives.
Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals.
Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process.
End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements.
Basic Qualifications
- Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas.
- Ability to drive holistic operational processes and cross product technical solutions across product areas.
- Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success.
- Proven Project management skills focused on technical solutions delivery.
- Operate with a product and solutions mindset.
- Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally.
- Must possess highly professional presence. Excellent communication and relationship-building skills.
- Must possess ability to lead working sessions and senior client presentations. Ability to drive consensus and manage differing points of view with composure.
- Demonstrated experience of leading and participating in continuous improvement initiatives relating to client delivery and problem management.
- Experience in discussing and presenting complex technical ideas to stakeholders with varying levels of technology background.
- Ability to plan and host key reviews with clients, managing the agenda and ensure both Citi and the client views are represented.
- Ability to manage cross-organizationally without direct reporting lines, effectively influencing and leading teams to achieve business objectives as an individual contributor.
Preferred Qualifications
- Proven ability to handle multiple streams of intense activity in a fast-paced technology environment.
- Ability to critically analyze data and processes to identify issues, root causes and corrective actions.
- Strong organizational skills - for self and with the ability to get the best from others.
- A delivery-focused approach with a high level of attention to detail.
- Demonstrated ability to manage multiple, strategic client relationships in a client facing role.
- Familiarity with big data concepts, data integration platforms such as Snowflake and APIs is a plus.
- Knowledge of Aladdin platform, including its capabilities and workflows preferred.
- Innovative and creative thinker and problem solver; able to generate new ideas; forward-thinker; thought-leader.
- Strong attention to detail, follow-through and results oriented.
- Familiarity with digital transformation and enterprise solutions.
- Experience with agile methodologies and tools.
- Honed consulting, influence, and negotiation skills to achieve desired outcomes. Be able to travel about ~20% of the time.
- Bachelor’s/University degree or equivalent experience, potentially Masters degree.
- 10 years’ experience working within Technology, Operations or Client-facing activities.
- 3+ years financial services experience, preferably in Securities Services.
- Degree-educated; either in a financial discipline or else IT.
#LI-Hybrid
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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