Voice of Community & Research Lead

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. 

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. 

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!

Exciting new roles at Capricorn

We’re expanding our Brand, Marketing & Experience team as part of Capricorn’s new strategy and commitment to One Capricorn, One Community. These newly created roles offer the chance to make an impact, contribute fresh ideas, and help shape the future of how we connect with our Community.

These new roles represent an exciting opportunity to join a purpose-led organisation that values innovation, collaboration, and growth. Join us and play a key role in shaping the next chapter of Capricorn’s journey.

Lead Capricorn’s Voice of Community strategy and research program! As the Voice of Community & Research Lead, you’ll head a small team to deliver structured feedback programs and strategic research that deepens our understanding of Members, Suppliers, Team Members and our wider industry. You’ll oversee research supporting our annual State of the Nation report, manage bespoke research projects, and guide our Voice of Community platform, ensuring insights shape experience, product, and marketing decisions across the business.

What You’ll Be Doing

• Lead Capricorn’s Voice of Community strategy: Design frameworks to capture, analyse, and act on feedback across Members, Suppliers and Team Members.

• Drive Strategic Research: Deliver research to support flagship reports like State of the Nation and manage bespoke strategic research projects. Oversee survey design, data analysis, and reporting to provide actional insights.

• Manage Platforms & Partnerships: Manage the Voice of Community platform, including vendor relationships, product roadmap and contract performance. Manage relationships with external research agencies, including contracting, briefing, performance monitoring and quality assurance.

• Turn Data into Action: Translate complex data into clear recommendations, dashboards, and reports for senior stakeholders. Monitor and evaluate the impact of insights on business outcomes, member satisfaction and strategic initiatives.

What You Bring

• Strong understanding of qualitative and quantitative research methodologies.

• Ability to derive meaningful insights and translate them into successful business actions and recommendations.

• Familiarity with research tools, survey platforms, and data visualisation software.

• Strong presentations skills.

• Excellent communication and storytelling skills, with the ability to influence at all levels.

Experience That Sets You Apart

• 5+ years experience in customer insights, market research, or voice of customer program leadership.

• Experience managing research programs and stakeholder engagement across multiple geographies.

• Experience managing external research agencies and vendor relationships.

• Experience inleading teams and developing people.

• Experience in B2B environment and member-based organisations is desirable.

Qualifications

• Tertiary qualifications in Marketing, Research, Analytics or related discipline.

• Qualified Professional Researcher (QPR) industry accreditation is desirable.

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you:

• Work flexibility – We’re all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy.

• Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.

• Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work.

• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.

• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.

• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all-inclusive working from home kits to get you started!

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers