Visa Cash App RB F1 Team - IT Senior System Engineer

Company Description

Step into the thrilling world of Formula 1 with Visa Cash App RB F1 Team, and don’t miss your unique opportunity to make a meaningful impact in a dynamic and innovative environment.

We are one of the two Red Bull-owned Formula 1 Teams, and a group of passionate professionals always striving for excellence and continuous improvement in every aspect of our operations.

We are looking for an IT Senior System Engineer. In this role you will be responsible for activities and processes related to the IT HW-SW infrastructure and services, you will maintain and enhance our existing IT systems and infrastructures while contributing to the development of new functionalities.

Job Description

IT Infrastructure

IT Infrastructure Management: Design, implement, and manage the company's IT infrastructure, including servers, networks, and storage systems.

Network Administration: Maintain and troubleshoot network issues, ensuring optimal performance and security.

Microsoft OS and Office 365: Administer and support Microsoft operating systems and Office 365 environments, including user management, configuration, and security.

Virtualization: Utilize Citrix and VMware to manage and optimize virtual environments and applications.

Lead and participate in IT projects, ensuring timely delivery and alignment with business goals.

Implement and manage robust security measures to protect IT systems and data from threats.

Work closely with other departments to understand their IT needs and provide effective solutions.

Provide advanced technical support and guidance to junior IT staff and end-users.

Stay updated with the latest industry trends and technologies to continually improve IT services and infrastructure.

Trackside IT Services Management

Plan and coordinate IT support services for trackside operations during F1 Gran Prix weekends in coordination with the IT team based in Faenza.

Ensure that IT systems and infrastructure are operational and reliable throughout the events, minimizing downtime and disruptions.

Collaborate with event organizers and stakeholders to understand IT requirements and provide appropriate solutions and support.

Incident and Problem Management

Oversee the incident management process, ensuring timely identification, escalation, and resolution of IT incidents.

Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence.

Proactively identify potential issues and implement preventive measures to minimize service disruptions.

Documentation and Knowledge Management

Maintain accurate records of IT incidents, service requests, and resolutions in the service management system.

Develop and update knowledge base articles and documentation to facilitate self-service and improve first-contact resolution rates.

Promote knowledge sharing and collaboration within the team to enhance collective expertise and capabilities.

Assist in the documentation of system architecture, coding standards, and development processes.

Provide timely support and assistance to end-users in resolving system-related issues.

Maintain a proactive and positive attitude while working on assigned tasks, ensuring efficient delivery within deadlines.

Qualifications

Minimum of 5 years of experience in IT system engineering or a related role.

Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., MCSE, CCNA, VCP) are a plus.

Proficient in managing and troubleshooting network infrastructure.

Extensive experience with Microsoft operating systems and Office 365 administration. Strong knowledge of Citrix and VMware for virtual environments.

Familiarity with IT service management frameworks such as ITIL.

Demonstrated ability to solve complex technical problems and manage IT crises.

Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Proven track record of managing IT projects from conception to completion.

Strong understanding of cybersecurity principles and practices.

Ability to work collaboratively within a team and across departments.

Quick learner with the ability to adapt to new technologies and processes.

Fluency in English.

Additional Information

Visa Cash App RB F1 Team is an equal opportunities employer, we will evaluate applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.