Virtualized CSR

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Title: Virtualized Customer Service Representative
Role: As a dynamic and customer-focused professional who will interact with customers to provide information in response to inquiries about all aspects of the services provided by our client to their customer. In this role you will also address concerns and seek resolution including the resolution of complaints. As a valued member of our organization, we ask that you demonstrate excellent communication abilities and data entry skills and be able to remain calm when customers demonstrate frustration.
Responsibilities
The below describes but is not limited to the main duties and responsibilities in your role:

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Independently resolving customer complaints and resolving customer service issues promptly.
• Data entry and tool research as required to troubleshoot customer problems.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing the product offerings, promotions or other inside and out so that you can answer questions effectively.
• Ensure customer satisfaction and provide professional customer support at all times.
• Escalate issues to supervisors and managers after exhausting all efforts to resolve the concern without intervention.
• Maintains and improves quality results by adhering to standards and guidelines.
• Maintains job knowledge by completing new or changed product descriptions, guidelines, or other work-related training within expected timeframe.
• Promote company's reputation.

Qualifications
Skills & Knowledge• High school diploma or equivalent; some college education preferred.• 1-2 years of previous customer service or call center experience is a plus.• Excellent written communication skills• Strong problem-solving and critical-thinking abilities.• Patience and empathy when dealing with customers' concerns.• Proficient in using computer systems, software, and CRM tools.• Ability to work in a fast-paced environment and adapt to changes.• Strong multitasking skills while maintaining attention to detail.• Flexibility to work in shifts, including evenings, weekends, and holidays.• Excellent English communication skills and understanding of US geography and culture.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.