About this role
BlackRock Company Overview:
BlackRock is a global leader in investment management, risk management, and advisory services for institutional and retail clients. We help clients achieve their goals and overcome challenges with a range of products, including separate accounts, mutual funds, iShares® (exchange-traded funds), and other pooled investment vehicles. We also offer risk management, advisory, and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions®. Headquartered in New York City, as of February 5, 2025, we handle approximately $11.5 trillion in assets under management (AUM) and have around 19,000 employees in offices across 38 countries, with a significant presence in key global markets, including North and South America, Europe, Asia, Australia, the Middle East, and Africa.
Role Overview:
We’re seeking a Site Reliability Engineer (SRE) for a new Client Services-focused role that combines deep reliability engineering with strong Client partnership. This role sits closely aligned with our Technology Client Experience team and complements our embedded SRE model by providing focused reliability engagement for priority Clients. You will act as a client-facing reliability partner - helping manage escalations, improve onboarding readiness, surface systemic risks, and translate client pain points into durable engineering improvements.
Role Responsibilities
Act as a Client-facing reliability partner, providing a clear point of coordination during incidents, escalations, onboarding, and major operational events
Assist with incident management, including technical coordination, issue narrative, stakeholder communication, and follow-through to resolution
Partner closely with Technology Client Experience, engineering, and platform teams to ensure reliability issues are understood, owned, and driven to closure end to end
Proactively support onboarding and operational readiness for top-tier clients by identifying systemic risks, validating supportability, and ensuring operational standards are met before scale
Translate recurring Client pain points, escalation themes, and onboarding learnings into actionable systemic reliability improvements across products and platforms
Shift reliability left by engaging early in new Client onboarding, change planning, and design discussions to proactively surface risks
Help navigate the organization to unblock remediation actions, align stakeholders, and accelerate resolution of high-priority client reliability issues
Improve engineering culture by reinforcing a deliberate, consistent, and non-reactive approach to client reliability partnership
Contribute to architectural, operational readiness, and observability discussions with a focus on client impact, resilience, and supportability
Design and improve monitoring, telemetry, and operational visibility for client-critical workflows and journeys
Drive detailed root cause investigations for significant client-impacting incidents, with strong focus on prevention and issue avoidance
Create and coordinate retrospectives for key incidents and onboarding events, ensuring learnings are captured and translated into concrete follow-up actions
Anticipate opportunities to strengthen the resiliency profile of systems and workflows most important to priority clients
Act as a culture carrier for SRE principles, helping teams connect engineering decisions to real client experience and trust
Skills/Qualifications
Must Have
· B.S. / M.S. degree in Computer Science, Engineering or a related discipline with 5 – 8 years of experience
· Strong experience in Site Reliability Engineering, production engineering, or a related reliability-focused role supporting critical systems
· Demonstrated ability to manage complex incident escalations and coordinate effectively across engineering, product, operations, and stakeholder groups
· Strong communication skills, including the ability to translate technical issues into clear, credible narratives for senior stakeholders and client-facing partners
· Experience driving operational readiness, onboarding readiness, or production supportability reviews for high-scale systems or strategic initiatives
· Strong troubleshooting and problem-solving skills, with the ability to identify both immediate remediation paths and underlying systemic issues
· Passion for improving the reliability, resilience, and supportability of highly available systems
· Experience with observability, monitoring, and telemetry tools used to detect, diagnose, and prevent incidents
· Ability to build strong cross-functional relationships and influence outcomes without direct authority
· Self-motivated, highly accountable, and comfortable operating in ambiguous, fast-moving environments
· Knowledge of software development methodologies, release processes, and operational support models
· Strong analytical thinking and a bias toward proactive risk identification and prevention
Good to Have
· Experience working closely with client-facing engineering, support, or relationship teams
· Familiarity with onboarding processes, change governance, and operational readiness frameworks
· Exposure to cloud ecosystems such as AWS or Azure
· Experience with relational databases and distributed systems
· Familiarity with automation, scripting, and modern DevOps / CI/CD practices
· Experience defining or supporting critical user journey monitoring, SLOs, SLIs, or service health reporting
· Exposure to large-scale enterprise platforms where reliability, stakeholder coordination, and operational rigor are critical
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Skills Required
- B.S. / M.S. degree in Computer Science, Engineering or a related discipline with 5 - 8 years of experience
- Strong experience in Site Reliability Engineering, production engineering, or a related reliability-focused role supporting critical systems
- Demonstrated ability to manage complex incident escalations and coordinate effectively across engineering, product, operations, and stakeholder groups
- Strong communication skills, including the ability to translate technical issues into clear, credible narratives for senior stakeholders and client-facing partners
- Experience driving operational readiness, onboarding readiness, or production supportability reviews for high-scale systems or strategic initiatives
- Strong troubleshooting and problem-solving skills, with the ability to identify both immediate remediation paths and underlying systemic issues
- Passion for improving the reliability, resilience, and supportability of highly available systems
- Experience with observability, monitoring, and telemetry tools used to detect, diagnose, and prevent incidents
- Ability to build strong cross-functional relationships and influence outcomes without direct authority
- Self-motivated, highly accountable, and comfortable operating in ambiguous, fast-moving environments
- Knowledge of software development methodologies, release processes, and operational support models
- Strong analytical thinking and a bias toward proactive risk identification and prevention
- Experience working closely with client-facing engineering, support, or relationship teams
- Familiarity with onboarding processes, change governance, and operational readiness frameworks
- Exposure to cloud ecosystems such as AWS or Azure
- Experience with relational databases and distributed systems
- Familiarity with automation, scripting, and modern DevOps / CI/CD practices
- Experience defining or supporting critical user journey monitoring, SLOs, SLIs, or service health reporting
- Exposure to large-scale enterprise platforms where reliability, stakeholder coordination, and operational rigor are critical
What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
