VCP Support Developer

| Gurugram, Haryana, IND | Hybrid
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Position Overview:

ShyftLabs is searching for a VCP Support Developer to join our dynamic team. As a VCP Support Developer, you will play a crucial role in handling high-priority and high-visibility SNOW (ServiceNow) tickets. These tickets encompass a wide range of customer issues, including but not limited to payments, refunds, cancellations, pet names, and benefits. The ideal candidate will have a strong background in database management, excellent problem-solving skills, and the ability to collaborate with cross-functional teams.


ShyftLabs is a growing data product company that was founded in early 2020, and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation

Key Responsibilities:

Hands-on production customer support experience from IT perspective

Strong understanding and troubleshooting experience in serverless web application environments.

Assessing customer impact based on incident details.

Experience in building /configuring monitoring dashboards and reports.

Experience in ticket management tools and working with Incidents within the SLA.

Overall understanding of Change Management Process including the stakeholder management.

Collaborate with developers to bring new features and services into production

Experience using scripting languages.

Providing weekly reports around incident metrics

Building run books and standard operating procedures for incidents/production issues.

Skills & Qualifications:

3+ years of experience in IT production support or related field.

Exposure to cloud-based web application hosted in AWS and built using Python (backend) and React (front end) frameworks.

Hands on development experience in python or react is a plus.

Experience working with incident management tools like (ServiceNow, Remedy, Salesforce etc.)

Experience in monitoring tools and configurations (Sumo Logic, Sentry, New Relic, AWS)

Strong SQL skills

Experience with Linux servers

Strong communication skills, with the ability to explain complex concepts verbally and in written form.

Familiarity with Kanban and Scrum, and a basic understanding of Software Development lifecycle methodologies

Positive attitude and ability to build strong relationships across teams

Proficient with best practices in incident management process

Able to work well independently, and with a team, in a fast-paced environment

We are proud to offer a competitive salary alongside a strong healthcare insurance and benefits package. We pride ourselves on the growth of our employees, offering extensive learning and development resources. 

More Information on ShyftLabs
ShyftLabs operates in the Analytics industry. The company is located in Toronto, Ontario, New York, New York, Gurugram, Haryana and Hyderabad, Telangana. ShyftLabs was founded in 2018. It has 110 total employees. To see all 15 open jobs at ShyftLabs, click here.
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