VA Manager

VA Manager
Location: Remote
Type: Full-time
About STERRY
At STERRY, we’re not your average Growth Marketing Agency—we’re the rocket fuel behind crowdfunding and e-commerce success. Since day one, we’ve helped clients pull in over $100 million in trackable online revenue. We shatter limits, supercharge brands, and turn every click into cash.
About the Role
Are you a natural leader with a passion for fostering growth and driving excellence in a dynamic virtual environment? We're on the hunt for an exceptional VA Manager to spearhead our team of Virtual Assistants, ensuring seamless operations, stellar performance, and unparalleled client satisfaction. If you thrive on coaching, coordinating, and optimizing workflows, this is your chance to make a real impact!
Key Responsibilities

• Feedback and Coaching: Provide constructive feedback and guidance to VAs, fostering growth, improving performance, and helping them develop their skills.
• Team Coordination: Facilitate efficient communication and collaboration within the team to ensure seamless workflow and maximize productivity.
• Task Delegation: Assign tasks based on the VAs’ skills, expertise, and availability, ensuring alignment with their strengths.
• Performance Monitoring: Track the progress and quality of VAs’ work, ensuring tasks are completed on time and to a high standard.
• Client Communication: Serve as the main point of contact between clients and VAs, addressing concerns and maintaining clear communication.
• Recruitment and Training: Focus on training and suggesting upskilling opportunities for VAs while overseeing hiring and onboarding to meet organizational needs.
• Quality Control: Monitor and conduct quality checks on VA KOL dashboards and Team Leads’ reports to ensure standards are maintained.
• Database Management: Oversee and maintain the company’s large database of influencers, including rejected entries and VA dashboards, ensuring accuracy and organization.
• KPI Reporting: Update daily, weekly, and monthly KPI reports to track team progress and ensure alignment with goals.
• Campaign Management: Manage end-to-end campaign preparation for projects, ensuring efficiency and streamlined processes.
• A/B Testing: Perform A/B testing for campaigns to analyze and optimize response rates.
• CRM and Email Management: Manage the company’s CRM tools and email systems to ensure smooth operations and effective communication.
• Automation & Outreach: Set up and manage automation tools while implementing cold outreach best practices to improve deliverability, response rates, and overall campaign performance.

What We’re Looking For:

• Proven experience in a team lead or managerial role, preferably in a remote or virtual assistant environment.
• Strong understanding of performance management and coaching techniques.
• Excellent communication and interpersonal skills, with the ability to articulate complex information clearly.
• Proficiency in project management methodologies and task delegation tools (e.g., Asana, Trello, Monday.com, Jira)
• Demonstrable experience with data analysis and reporting tools (e.g., Google Sheets/Excel, Google Analytics, basic BI dashboards) to interpret performance trends and inform decisions.
• Advanced proficiency in administering and leveraging CRM tools (e.g., Salesforce, HubSpot, Zoho CRM) for client management, lead tracking, and reporting.
• Familiarity with A/B testing platforms and methodologies for optimizing digital campaigns.
• Proficiency in using virtual communication and collaboration tools (e.g., Slack, Zoom, Google Meet, Microsoft Teams, Lark) for daily operations.
• Experience with database management principles and tools for maintaining large datasets.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Why Join STERRY?

• Fully remote position.
• Opportunity to work on high-profile retail campaigns with global reach.
• Growth and development within a collaborative, innovative team.
• A culture that values creativity, precision, and measurable results.

If you're ready to shape a high-performing remote team and contribute to our exciting growth journey, we want to hear from you!