At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
NAM Unified Communications Manager__
Your role and responsibilities (Mandatory)
The primary role of the IS Unified Communications specialist is to apply IT knowledge and expertise to manage and support complex Enterprise telephony solutions and Teams Meeting rooms solutions. The Specialist is a key resource, a definitive source of knowledge about Teams telephony and Teams Meeting Rooms services and solutions, who contributes their expertise to enhance the service offering.
The work model for the role is: #LI-Hybrid
This role is contributing to the IS Business in San Luis Potosi, Mexico.
You will be mainly accountable for:
Provide implementation expertise and delivery of Teams telephony and Teams Meeting Rooms.
Experience migrating, deploying, and maintaining Microsoft Teams and Microsoft Unified Communication Platform (voice and video).
MS Teams endpoint management including but not limited to IP phones and Teams Meeting rooms. Deploy and configure Teams Rooms and Common Area Phones.
Demonstrate experience with powershell commands & scripting.
Configure complex voice requirements such as IVRs, Hunt Groups and Attendant Consoles in MS Teams Telephony platform.
Optimize voice communication within Microsoft Teams. Your expertise will be essential in implementing and maintaining voice and video conferencing related projects.
Experience with Teams PSTN voice services, Calling Plans, Operator Connect, Teams Mobile, Direct Routing.
Experience configuring Microsoft Teams Meeting Rooms, and other AV & Video Conferencing systems.
Support site migrations from Cisco Call manager on-premises to Microsoft Teams PSTN Telephony.
Ensure optimal functionality and user experience of voice services and video conferencing.
Monitor and enhance Quality of Service (QoS) for voice calls, ensuring network infrastructure is configured correctly and capable of providing the best possible end-user experience for voice and video communications.
Collaborating with architects, project managers, and team leads, to deliver industry-leading voice/video technical solutions successfully and on time.
Keeping knowledge up to date regarding new and emerging technology and industry practices, bringing learning to unified communications solutions.
Qualifications for the role (Mandatory)
Bachelors Degree in Computer Science, IT or similar degree.
+6 years of experience with Teams Enterprise Telephony, Teams Meeting Rooms design and support skills.
Having experience with Cisco Call manager would be a bonus.
Transition legacy PBX systems to Teams.
Strong verbal and written communication skills.
Experience in managing enterprise deployments across different countries.
Work effectively both as a contributing team member and independently.
Advanced English Level.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Bachelors Degree in Computer Science, IT or similar degree
- 6 years of experience with Teams Enterprise Telephony, Teams Meeting Rooms design
- Experience configuring Microsoft Teams Meeting Rooms, and other AV & Video Conferencing systems
- Strong verbal and written communication skills
- Experience in managing enterprise deployments across different countries
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
