Unified Communications Engineer Senior

Location:

Geisinger Medical Center (GMC)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Responsible for providing vision, strategy, design, implementation, support, and high-level troubleshooting of the organization’s over 2,500 seats, 50 sites, Cisco-based Call Manager, Contact Center, Call Recording, and advanced reporting. Accountable for performing tasks, analysis and diagnosis of highly complex voice, Contact Center and IVR applications.Plans and executes voice and UC upgrades and migration activity. Sets the technical direction for Cisco voice, video and unified communications services.

Job Duties:

• Works with Data Network Team to provide configuration, diagnostic, and technical expertise on Network issues with a focus on Contact Center and VoIP technologies.
• Assures documentation and procedures exist for access management, change control process, and other operating characteristics.
• Prepares and reviews project requirements documents and design specifications, including implementation analysis.
• Prepares and reviews of requests for proposals and analysis of vendor proposals.
• Establishes conversion procedures and implements conversions and upgrades at application and operating system level when required.
• Analyzes and corrects connectivity, switching, routing, scripting, and programming problems in UCCE and third-party environments.
• Responsible for providing support for specific applications requiring 24 hours and 7 days per week coverage.
• Monitors UCCE hardware and application utilization; scales architecture as required.
• Responsible to Install and Provisioning and troubleshooting with telephone company.
• Develops special configurations and configuration templates for network equipment, and reviews and approves those developed by junior staff.
• Consults with other IT groups and the ISO to understand functionality, scalability, performance, security and integration requirements, and develops designs and configurations to meet these requirements.
• Works with vendors to obtain latest product information and design guidelines.
• Prepares project requirement documents and design specifications..
• Develops project timelines, overall project plans, and annual and project budgets for new facilities, technology upgrades, capacity expansion, etc.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details:

• Experience with CCaaS and CIsco Call Manager highly preferred
• On call 1 out of every 7 weeks

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 10 years-Relevant experience* (Required)

Certification(s) and License(s):

Skills:

Critical Thinking, Interpersonal Communication, Organizing, Working Independently

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.