At Frontline Insurance, we are on a mission to Make Things Better, and our Underwriting Support Specialist plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as an Underwriting Support Specialist, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Underwriting Support Specialist enjoys robust benefits:
- Remote or Hybrid work schedule!
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous 9% match
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as an Underwriting Support Specialist:
- Effectively communicate with agency partners, policyholders, loss payees, and mortgagees via phone and email, providing accurate billing details and basic coverage information.
- Conduct outbound calls to agency partners as needed.
- Manage incoming calls, addressing customer service and billing inquiries with professionalism.
- Perform data entry, initial analysis, and account setup for new submissions.
- Process high-volume, time-sensitive transactions such as mortgage updates, mailing address changes, and other simple endorsements with speed and accuracy.
- Handle loss run requests for agency partners efficiently.
- Process returned mail according to established guidelines, which includes sending notifications to agencies and updating policy records as needed.
- Review renewal documents, such as Acord Applications, TRIA Forms, and Diligent Effort Forms, ensuring completeness and accuracy.
- Send, receive, and process notifications from agency partners promptly.
- Link documents to policies and identify document types for streamlined workflow management.
What we are looking for as an Underwriting Support Specialist:
- High School diploma or general education degree (GED) with college degree preferred; minimum 2 years experience and/or training in P&C Insurance desired; or equivalent combination of education and experience.
- Excellent organizational skills.
- Excellent verbal and written communication skills.
- Proficient use of PC and Microsoft applications.
- Proficient user of MS Excel
- Professional business acumen required
- 4-40 Customer Service Representative License preferred.
Why work for Frontline Insurance?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.
We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Top Skills
What We Do
At Frontline Insurance, we’re more than an insurance company. We’re your partner in protecting what matters most in your life. We bring peace of mind to your home, liability and property insurance needs by listening, understanding and responding with reliable, competitively priced insurance policies and individual attention. We provide coverage and a level of service that’s above and beyond the expected. And if you experience a loss, we work as a partner to make you whole again, resolving your concerns, as well as your claims.
Frontline Insurance is a group of independent insurance companies serving coastal homeowners throughout the Southeast United States in Florida, Georgia, Alabama, North Carolina, and South Carolina. We offer homeowners a financially stable, proven insurance company with a record of superior claims service. Our partnership, experienced insurance agents and willingness to go the extra mile ease the burden that comes with experiencing a loss – and make your search for quality homeowners insurance at competitive rates simple and straightforward.
