UK Operations Communications Manager

UK Operations Communications Manager

Location: Flexible on location with visits to all our UK offices as and when required.

Salary: Competitive

Contract Type: Permanent/Fixed Term Contract options subject to interview process.

We’re excited to offer a fantastic opportunity for a UK Operations Communications Manager to join our Brand and Communications team at Domestic & General.

In this role, they will be responsible for managing and delivering internal communications to over 1,400 in-house colleagues across multiple countries and 600+ offshore colleagues through our outsource partners. The focus will be on enhancing employee engagement and ensuring messaging is aligned with business priorities.

The position is split approximately 70% on engaging our Operations teams and 30% on supporting corporate BAU communications. They will also support the development of communication strategies and oversee their execution—including copywriting, channel management, and campaign delivery.

Ready to Apply?

If you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application.

Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application.

Key Responsibilities:

Operations & Engagement Communications

• Develop and deliver internal communications strategies tailored to frontline and operational audiences. 

• Drafting and Copywriting of established communications across different internal channels Incl.blog, posts, newsletter, emails and more 

• Create and manage communication materials that are clear, consistent, and aligned to our brand tone of voice. 

• Partner with Operations and HR leaders to communicate key priorities, change programmes, and transformation updates. 

• Managing key channels of engagement such as work vivo space, calendar meetings and mailing lists  

Planning & Execution 

• Design, manage, and maintain the internal communications calendar for Operations. 

• Coordinate logistics for corporate BAU communications, including corporate events and Town hall, committees’ calendar and initiatives  

• Support logistics of initiatives and campaigns events led by Brand & Comms Team  

• Track and measure communication effectiveness using engagement data and employee feedback, and continuously improve content and delivery methods. 

Collaboration & Governance 

• Work closely with the Chief Operating Officer and the Head of Internal Communications for creation of communication messages aligned with business needs, and brand identity  

• Build strong working relationships with senior leaders, people managers, and external delivery partners (including South Africa-based teams). 

• Provide communication templates, toolkits, and support managers cascade key information effectively. 

Skills and experience required:

• Ability to interpret and synthesise information from senior leadership, external partners,  

• High-level judgement in managing sensitive or high-impact messaging  

• The capability to operate across multiple layers of the organisation, balancing strategic alignment with hands-on operational and tactical delivery 

• Proven experience in internal communications or employee engagement, ideally within large or distributed operational environments in B2C 

• Excellent copywriting and storytelling skills, with the ability to craft compelling messages that connect with diverse audiences. 

• Experience managing multi-channel communications (e.g. intranet, email, video, digital signage, events). 

• Strong planning and organisational skills — able to manage multiple projects and deadlines simultaneously. 

• A collaborative, creative mindset with great attention to detail and a passion for employee engagement. 

• Experience in contact centre, retail, logistics, or customer service industries would be desirable but not essential along with communication analytics and measurement tools. 

• Proven track record of supporting change/company culture or transformation programmes.

We offer lots of great benefits! Some of which include: 

• Competitive salary and annual discretionary bonus

• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

• Training opportunities as well as clearly defined career progression

• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service

• Attractive company pension scheme

• Life assurance – employer funded cover of 4x basic salary

• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll

• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles

• Travel Loans – interest free loans to help spread the cost of annual travel tickets

• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.

• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

• Employee discounts – with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.