Our Transaction Services team are now looking for a Transaction Services Assistant Manager to lead a high performing team responsible for all transactions that pass through our tills. Our Transaction Services Managers represent operational excellence and are driven by delivering for our customers, our brands, and by providing best in class service whilst playing a key role in due diligence.
Protecting Harrods’ brand integrity and reputation will be at the heart of what you do, achieved through ensuring strict compliance with AML laws and by maintaining regulatory responsibilities. You will also work closely with our Security and Compliance teams to maintain preventive work in order to keep customers and brands safe.
About the Role
As a Transaction Services Assistant Manager, you will lead a high-performing team dedicated to delivering exceptional service and operational excellence. Using data, trend analysis, and feedback from our retail teams and customers, you will shape processes that meet evolving needs and regulatory requirements. Your role is pivotal in building trust with our most valued customers and strengthening long-term relationships with brands and stakeholders.
You will inspire and develop your team, fostering an inclusive, high-energy culture where success is celebrated and challenges are met head-on. Through clear goal setting, performance coaching, and a focus on resilience, you will ensure your team consistently delivers under pressure. With a passion for people development and an eye for future talent, you’ll set the standard for leadership that is both results-driven and people-focused.
This role is fully on site, working 5 out of the 7 days a week.
About You
You’ll come from a relevant industry such as banking or financial services, with proven experience handling high-value transactions and deep knowledge of compliance areas including AML, GDPR, KYC frameworks, sanctions and PEP screening, and transaction monitoring processes. You are a performance-driven leader with a knack for building resilient teams that thrive in fast-changing environments. Strategic yet hands-on, you keep your skills sharp and your team’s development at the forefront, ensuring consistent growth across the department.
You’ll also:
- Be a natural communicator, excelling at building relationships across the business and translating complex information into clear, actionable insights for both specialists and non-specialists
- Have an eye for detail and a data-driven mindset, using insights to identify risks, streamline processes, and influence key stakeholders
- Be compliance-obsessed, staying ahead of regulatory changes and embedding best practice into every process to ensure the highest standards are met without compromise
- Combine day-to-day delivery with long-term strategic thinking, exploring new ways to strengthen business resilience and add commercial value
- Be commercially astute, understanding both Harrods and the luxury market, able to position Transaction Service as a true competitive advantage for our in-house brands
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including an enhanced company pension, eligibility for a competitive bonus scheme, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our Food Halls and restaurants) and a season ticket loan.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Transaction Services (Emma Quinn)Top Skills
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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