Training Specialist

3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity?

Position Responsibilities:

• Handle New Hire and cross-training Program 
• Facilitate skill-based training sessions on various topics such as technical or system enhancements, product information and procedural updates 
• Identify opportunities for training and process improvement recommendations 
• Maintain and update database of all training materials 
• Act as product and process knowledge resource/subject-matter-expert 
• Assist in evaluation of workflow of new processes 
• Provide processing support as necessary 
• Review employee performance and learning 
• Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies. 

Required Qualifications:

• Candidate must meet or exceed job expectations in his/her current role 
• Candidate should not have any attendance issues or any disciplinary action 
• Knowledge in MS Office Applications (Word, Excel, PowerPoint) 
• Excellent verbal and written communication skills 
• Excellent presentation skills and should be comfortable running a large classroom training.  

Preferred Qualifications:

• Well-versed in Instructional Design 

• Excellent leadership, team building, and management skills 

• Able to analyze problems and strategize for better solutions

• Strong technical, analytical, organizational, and problem-solving skills 
• Advanced research skills 
• Must know how to coach staff who have performance issues. 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].