Training and Development Associate

| Newark, DE, USA | Hybrid
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TRAINING AND DEVELOPMENT ASSOCIATE
WHAT IS THE OPPORTUNITY?
The role of the training and development associate is to develop, implement, and train colleagues within the middle office and back off operations Banking and Investment Services (B&IS) team to assist with educational awareness of colleagues going through transformational change. The position will coordinate skill, knowledge, process, and systems training for all colleagues. The role will also design curriculum and deliver educational programs to all impacted colleagues.
What you will do

  • Designs, coordinates and implements training programs in alignment with the needs of B&IS and overall corporate direction. Ensures that training programs adhere to established project goals, department standards and regulatory requirements.
  • Partners with other training colleagues to support newly established training programs like New Hire orientations, new to financial services bootcamp and manager level training.
  • Partners with operations subject matter experts (SMEs) to development educational content that supports the development of B&IS procedures and converts them in training materials for each of the departments.
  • Coordinates B&IS related training projects including the development and oversight of project plans, implementation plans and on-going maintenance plans. Monitors training project schedules and resolves project related issues appropriately.
  • Clearly communicates ideas and concepts both orally and in writing.
  • Supervises, trains, coaches and motivates staff; assists and directs staff as needed to ensure productivity and service levels are met.
  • Fosters and maintains good relationships with colleagues/clients to ensure that processes are integrated to support expected customer service levels. Acts as business partner by managing expectations and providing guidance and advice throughout project duration.
  • Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
  • Completes all bank required training.


Must-Have*

  • Bachelor's Degree or equivalent
  • Minimum 3 years of experience in classroom training, developing training materials or delivering training


Skills and Knowledge

  • Strong creative skill set to reach all audiences and level of expertise.
  • Skilled in creating and updating Training Content Development. PowerPoint Proficient.
  • Ability to multi task and self-manage time to meet deadlines is required
  • Ability to participate in the development and enhancement of general processes and/or coaching procedures that will support productivity.
  • Ability to recognize and reward successes and accomplishments.
  • Ability to make independent decisions and quickly assist colleagues with resolving client service issues, inquiries, and complaints.
  • Must be capable of working well independently and in teams.
  • Ability to handle problem situations with colleagues and clients effectively.
  • Knowledge of regulatory requirements and bank policies and procedures.
  • Ability to interact effectively with all levels of Bank personnel and customers
  • Excellent organizational and analytical skills.
  • Excellent ability to analyze credits, as well as a detailed knowledge of lending structure and sources and uses of cash.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to perform functional duties and related positions with minimal supervision.


Compensation
Starting base salary: $28.58 - $45.66 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

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