The Leidos NISC IV program has an opening for a Computer Systems Analyst to provide technical issue resolution, escalated end user trouble shooting, application administration, user acceptance testing (UAT), and subject matter expertise (SME) for WebOPSS, OPSS Insurance HQ, OPSS Exemptions HQ, eAIM, and Digital Certificate Service (DCS) for the FAA and the aviation community.
Duties and responsibilities include, but are not limited to:
- Provide Tier 3 support to the WebOPSS applications.
- Ensure continuous operations of WebOPSS production applications including on call situations to assist with troubleshooting an outage or system failure.
- Promote application use and user satisfaction by providing prompt, efficient, and enthusiastic assistance for the application.
- Identify problem details and build rapport with users internal and external to FAA exhibiting a broad range of technical and business process knowledge.
- Update and manage all escalated incidents assigned to closure, report on status, and ensure resolution.
- As Tier 3, responsible to develop and maintain written instruction for use by Tier 1 and 2 personnel and application users.
- Conduct staff training prior to new application functionality and/or system deployment.
- Create and maintain user accounts and provision system access.
- Escalate systems issues to application software developers and database engineers.
- Identify, reproduce, help diagnose and address application bugs, design flaws, and propose solutions.
- Define application enhancements to existing functionality and new application functionality development.
- Provide Tier 3 UAT for changes to the IT environment and the impact on the application.
- Provide recommendations on ways to improve processes, procedures, and incident resolution.
- Use Tier 3 knowledge to respond to application-specific questions escalated from Tier 1 and Tier 2 support and from FAA internal and external users.
- Use Tier 3 expertise and research to diagnose and resolve complex technical and business process issues escalated by Tier 1 and 2 that require in-depth knowledge of the functionality of the systems.
Basic Qualifications:
- Knowledge of web-based applications, databases, and Client/Server environments.
- Demonstrate excellent communication skills and the ability to work independently.
- Bachelor’s degree in a technical and/or aviation field and 4-8 years of relevant experience or master’s with 2-6 years of prior relevant experience.
Security Clearance: Public Trust
Preferred Qualifications:
- Exposure to WebOPSS, OPSS Insurance HQ, OPSS Exemptions HQ, eAIM, and Digital Certificate Service (DCS) applications.
- Familiar with the Federal Aviation Administration organizational structure and policies.
Original Posting Date:2024-11-21
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $61,750.00 - $111,625.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
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