Technology Workplace Services (TWS) - Winter Intern 2026

The Core Responsibilities of the Job:

• Diligently monitor a queue of end-user issues. Escalate support tickets to senior teammates. Address follow-ups on support ticket progress 
• Log in to the HelpDesk Call Queue daily, answer, create tickets if needed and service End Users as required 
• Manage our service desk software to record and track all services provided by IT. Generate report weekly to managers and directors 
• Desktop/Laptop rollout support – procure and setup new desktop/laptops as well as diagnose and re-image old desktops and laptops. Fix desktop/laptop that are still under warranty 
• Desk phone and Smartphone setup and support – setup new phones and provide first line of support for any phone problems. 
• IT Logical / Administrative Access support – Create new users, assist day-to-day password issues from users, terminate users that departed the company 
• Technology Workplace Services  – Provide support for basic Microsoft Office issue, internet connectivity issues, printer issues, application connectivity issues, WiFi issues 
• Coordinate hardware purchases with the IT procurement team, organize and input license key accordingly, follow-up to ensure hardware arrived. Working with other senior teammates to ensure delivery of hardware and software at a timely manner 
• Work on MAC – move add change of staff 
• Keep IT area / storage room organized and clean 
• Evaluate documented resolutions and analyze trends for ways to prevent future problems 
• Ensure Antivirus are fully updated and up-to-date on all Endpoints. Liaison with Security Operations to ensure all Endpoints are secured and monitored 
• Support all media and boardroom related issues 
• Other task/project as assigned by the Manager of Technology Workplace Services (TWS) 

Let's Talk About You!

• Working towards a college diploma in computer networking, technical support or equivalent is required (Eg. Computer Systems Technology).  Higher accreditation (e.g. Bachelor of Computer Science) is an asset 
• Experience working in a customer services environment 
• Good technical problem solving & troubleshooting skills 
• Adhere to internal IT procedure, corporate policy and site audit responsibility for all tasks 
• Office administrative task experience is an asset. (e.g. working with Excel spreadsheets, Outlook for organization) 
• The incumbent is expected to interact with everyone including executives and thus good verbal and written skills are important 
• Knowledge of and technical ability to troubleshoot: 
• Windows 10 / Mac issues 
• Microsoft Office / Office 365 issues 
• Internet surfing / browser issues 
• Outlook Client Email issues 
• VPN issues 
• ACL issues 
• Printer / Scanner issues 
• Desk Phone / Recording Phone issue 
• LAN/WiFi issues 
• PC, Laptop or Surface hardware issues 
• Smartphones issues (iOS, Android) 
• Miscellaneous computer hardware issues 

How To Submit Your Application

• Please scan together and submit ONE DOCUMENT that includes your transcripts and resume.  Please note that if the application is not completed properly, it will not be accepted.