Technical Writer

What You'll Do:

• Gather, analyze, and organize process documentation and process flows across internal systems and Polly.
• Translate complex workflows into clear, actionable, and user-friendly documentation for both internal teams and external audiences.
• Maintain up-to-date documentation on a regular basis, aligned with our two-week sprint cycles.
• Collaborate with product, engineering, and operations teams to ensure accuracy and usability of documentation.
• Continuously improve documentation standards, templates, and processes to enhance clarity and efficiency.

What You Have:

• Experience documenting and communicating complex workflows or processes in a clear and structured way.
• Strong analytical and organizational skills, with attention to detail.
• Ability to work in a fast-paced environment with evolving priorities.
• Excellent written and verbal communication skills.

Extras you bring to the table:

• Passion for building high-quality documentation that empowers teams and customers.
• Experience working in SaaS, fintech, or highly regulated industries.
• Comfort working in agile environments and supporting sprint cycles with ongoing documentation updates.
• Domain knowledge of capital markets is desirable but not required.

Why Join Polly?

• High Bar of Talent: Polly consistently performs in the top quartile of start-up companies, and we consider the people of Polly the engine helping us achieve success. Many candidates choose Polly because of the collaborative, smart, and fun people that work here. We strive to hire the best to continue to raise that bar, and <5% of those that enter the interview process are presented with an offer.
• Disruptive Mission: Mortgage capital markets is historically an under-innovated space; Polly is committed to changing that. Our purpose-built platform has reimagined and reinvented the way that our lender customers operate. We are seeking passionate and driven builders who are not interested in accepting the status quo.
• Individual Impact & Growth: Every day, the Polly team doesn’t just work—they contribute to our overarching mission. Individual impact is highly visible and everyone’s voice matters. You will have exposure to every level of leadership, cross-functional teams, and impactful projects, giving you a unique opportunity to build and hone your skills.
• Hybrid Workplace with Innovation at the Core: Here at Polly, we believe in blending flexibility with in-person collaboration. With a hybrid model, our employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth area, driving forward-thinking solutions and fostering teamwork.

Employee Benefits:

• Competitive Compensation: Polly offers competitive salaries designed to reward your expertise and direct impact/contributions.
• Comprehensive Health Coverage: Employees enjoy 100% company-paid medical, vision, dental, disability, and life insurance, granting peace of mind. 
• Flexible Vacation, Done Right: Take time off to recharge when you need it with Polly’s flexible, non-accrued vacation policy—because we trust you to balance work and life.
• Hybrid Environment: Polly employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco.