Who we are
iFinance Canada is a leading Canadian consumer finance company providing flexible financing solutions tailored to the unique needs of our clients. Since 1996, we've been helping Canadians access the funding they need through a trusted and accessible process. As part of the Iceberg Finance Group, our Quebec-based sister company, we operate nationwide with a strong commitment to service excellence and innovation.
Job Overview
iFinance Canada is seeking a proactive and detail-oriented Level 1 Technical Support Specialist to join our IT support team. You'll be the first line of response for technical issues, ensuring a smooth technology experience for staff by resolving day-to-day support requests and setting up users with the tools and systems they need to succeed.
Key Responsibilities
- Provide first-level support for Windows desktops, Microsoft 365 apps, and hardware issues
- Troubleshoot and resolve user login, printer, and system performance issues
- Perform new user setups, including desktop configuration, Windows account creation, Zoom VoIP account provisioning, and initial training
- Manage Active Directory and Entra ID accounts and access rights
- Maintain inventory and coordinate basic hardware moves and swaps
- Handle routine Microsoft 365 administration (email, Teams, OneDrive, SharePoint access)
- Assist with basic network connectivity troubleshooting
- Escalate complex technical problems to Tier 2/3 teams with proper documentation
- Maintain and update IT documentation, setup procedures, and checklists
Qualifications
Education & Experience
- College certification or diploma in Computer Networking, Cloud Computing, or IT Infrastructure
Technical Skills
- Microsoft 365 administration (Teams, Exchange Online, SharePoint)
- Windows 10/11 troubleshooting and support
- Active Directory and Entra ID user/group management
- Zoom VoIP user setup and administration
- Basic understanding of networking (IP, DNS, DHCP)
Certifications (Assets, not required)
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Certified: Modern Desktop Administrator Associate
Compensation & Benefits:
· Competitive salary
· Health, dental, and vision insurance from day one.
· RRSP with company match
· Dynamic work environment
· Opportunity to shape and lead a key company function
How to Apply
If you’re excited about joining a growing team and making an impact, we’d love to hear from you. Please submit your resume and a short cover letter outlining your relevant experience.
Skills Required
- College certification or diploma in Computer Networking, Cloud Computing, or IT Infrastructure
- Microsoft 365 administration (Teams, Exchange Online, SharePoint, OneDrive)
- Windows 10/11 troubleshooting and support
- Active Directory and Entra ID user/group management
- Zoom VoIP user setup and administration
- Basic networking knowledge (IP, DNS, DHCP)
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Certified: Modern Desktop Administrator Associate
What We Do
Iceberg Finance is an innovative financing company, offering alternative and flexible solutions in the fields of automotive financing, insurance product financing, mechanical warranties, and personal loans. 💼 Our mission is to provide innovative and flexible financing solutions tailored to the changing and specific needs of consumers and our business partners. With our commitment to excellence and innovation, we are here to help you achieve your financial goals. Follow us to discover how Iceberg Finance can help you make the financing process simple, transparent, and accessible to all!
