Technical Support Specialist

The Company:

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.
 

The Role:
 

Vuture by Marigold is hiring a Tech Support Specialist to join our team. The right candidate will be passionate about providing excellent customer service and doing what it takes to help our customers succeed. Our ideal candidate has prior customer service, call center or technical support experience. Technically-savvy is a must. He or she should also be highly skilled at researching, troubleshooting and solving complex issues. We're looking for strong team players who love collaboration, welcome feedback and who are quick, eager and confident when learning new things. Because we're so fond of our customers, it's also important that we find a person who's a strong and personable communicator and able to convey personality and helpfulness over the phone and through email.
Are you passionate about providing high quality support to customers and growing in a technical role?
 

Kickstart your career by joining Vuture by Margold’s world-class Support team! We love our customers and enjoy helping them and pride ourselves on consistently receiving 95%+ customer satisfaction.

What You’ll Do: 

• Learn the ins and outs of Vuture’s application.

• Be the first point of contact with customers over email and phone.

• Answer customers in a timely, efficient, accurate, and friendly manner

• Handing off or escalating cases as needed.

• Grow yourself technically, no glass ceiling to how much you get involved on technical issues.

• Provided constant support from your peers and technical teams to have all you need to provide the best support you can to our customers.

Ideal Qualifications: 

• At least 1-year experience working in customer service.

• Technically Savvy.

• Experience providing phone support is a plus but not a requirement.

• Highly skilled at researching, troubleshooting and solving complex issues.

• Great written communication skills.

• Great attention to detail.

• Ability to work well independently.

• Excellent at multitasking and managing a varied workload.
   

What We Offer:

• The table-stakes benefits you’d expect including: medical/dental/vision, life and disabilities insurance.

• Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.

• 401k plan with a company match on your contributions.

• Employee-centric and supportive remote work environment with flexibility.

• Support for life events including paid parental leave.