Technical Support Person (00388)

Position Summary

PMA has an immediate opening for a Technical Support Person. In this role, you will be supporting our client on-site in Orlando. You must be available to work all shifts, including nights, weekends, and holidays.

Responsibilities include:

• Establish a regular communications plan with PMA off-site manager.
• Observe Client and Client Contractor’s safety procedures when observing the work.
• Provide technical support in all phases of subcontract formation, project execution testing/inspection, submittals, change notices, evaluation, and coordination of subcontractors' payment and closeout of work scope.
• Coordinate projects with a designated client Project Manager throughout the workday. 
• Attending site meetings to ensure a proper understanding of work packages and deliverables.
• Monitor and report task activities and provide support to other staff in the completion of their work; conduct observations for compliance with plans and specifications; review and evaluate available project documentation in addition to establishing and maintaining communication with stakeholders.
• Respond to questions regarding the progress on assigned tasks.
• Comply and coordinate task deliverables among Client sub-consultants/contractors.
• Maintain accurate records of inspection activities and violations. 
• Complete a Daily Construction Observation Report for each assigned project, including a photographic summary, and submit it through the client’s e-Builder. 
• Prepare a post-shift checklist review based on the client’s Project Manager collaboration. 
• Perform quality control and mitigate issues related to project responsibilities. 
• Coordinate with client’s Building Operations (i.e., coordinate device outages for fire alarm, access control, HVAC, etc.). 
• Coordinate and facilitate Contractor access to the Client’s project site/utilities, parking, and laydown area. 
• Coordinate and confirm that the punch list items are completed in a timely manner.
• Prepare final reports and presentation documentation for stakeholders. 

Position Qualifications

• Bachelor’s degree in business, engineering, project management, or equivalent experience required.
• 5-10 years of construction industry experience required. 
• Prior municipal/public works project experience required.
• Experience or demonstrated ability for developing and maintaining progress reports required.
• Proficiency in Microsoft Word, Excel, and Outlook required.
• Excellent written and verbal communication skills required.

Additional Requirements

Physical: Standing or sitting for long periods; must be able to lift up to 15 pounds at times and spend extended hours in front of a computer screen.

Cognitive: Problem-solving, written, and verbal communication skills; computer and software skills; and ability to read and interpret text online or in printed form.

About PMA

At PMA, employee well-being is a daily priority. We offer a combination of workplace options that include a PMA office location; work-from-home; or a client site. Wherever we work, we openly share knowledge as we believe that collaboration with peers improves our work product and that pursuing subject matter expertise is a lifelong endeavor.

We are committed to a culture of equity, diversity, and inclusion. We affirm and respect diverse backgrounds and opinions because we believe they yield the best solutions for our clients. We promote emotional intelligence and trust by nurturing these values within our new hires.

We encourage staff to develop rewarding, long-term careers at PMA, and we implement formal leadership development programs that help you attain your goals. At PMA, shared success is a core value. Every employee who contributes is recognized, celebrated, and rewarded. We look for self-driven candidates eager to assume responsibility and join a community of respect founded on collaboration and accountability, not titles. If you aim to transform the project management practice toward continuous improvement of project outcomes, the profession, and yourself, PMA looks forward to warmly welcoming you to our team.

We offer competitive pay and benefits, wellness programs for you and your family, and career development opportunities to advance your professional goals.

As a PMA professional, you will be empowered to make timely and effective decisions and significant daily contributions to complex facets of project delivery. Join a team that has achieved a world-class reputation in the construction industry and has been voted a “Best Place to Work.” 

PMA offers competitive wages and comprehensive benefits, including medical, prescription, dental, vision, time off with pay, 401(k) with company match, life, disability, and professional development reimbursement for qualifying employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), disability, national origin, or any other characteristic protected by applicable laws, regulations, and ordinances. Qualified female and minority applicants are encouraged to apply.

EOE, including persons with disabilities and veterans.

VEVRAA federal contractor.