DESCRIPTION
Silverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multi cloud environments. Using patented technology, Silverfort's platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.
Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.
We are looking for a Technical Support Engineer to join our growing team. In this role, you will work with our customers to resolve technical issues and help them successfully use the product. You will also work closely with R&D, Customer Success, and Sales teams to improve our product and technical processes. You will be focused on West coast hours.
RESPONSIBILITIES
- Be first in line to analyze and troubleshoot incoming technical issues from our customers via email and Zoom sessions
- Provide technical how-to and best practices to ensure proper implementation of Silverfort product, you will own and monitor issues from the start to resolution
- Work closely with the R&D teams, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationship with customers all around the world
- Provide timely information to customer-facing teams to improve overall customer satisfaction
- Create and improve internal knowledge base articles
- Work directly with management to create and improve current support procedures
REQUIREMENTS
- 3+ years of experience in global Customer Support
- Proven experience working with external customers
- Excellent knowledge in Networking- a must
- Cyber Security or Identity/Authentication background-preferred
- Proven knowledge working with Linux and Windows environments
- Experience working with Active Directory
- Willingness to travel around 10% of the time
- Need to be comfortable working west coast hours- PST
What the Team is Saying
What We Do
Silverfort is the Unified Identity Protection company that pioneered the first and only platform, enabling modern identity security everywhere.
By connecting to the silos of the enterprise identity infrastructure, Silverfort unifies identity security across all on-prem and the cloud environments. With its unique architecture and vendor agnostic approach, Silverfort takes away the complexity of securing every identity, and extends protection to resources that cannot be protected by any other solution, such as legacy systems, command-line interfaces, service accounts (non-human identities), IT/OT infrastructure, amongst others.
Silverfort is a Top Tier Microsoft partner and was selected as Microsoft’s Zero Trust Champion of the Year. It’s trusted by hundreds of the world’s leading enterprises, including multiple Fortune 50 companies, and has local teams in more than 15 countries.
Why Work With Us
We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.
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Silverfort Offices
Remote Workspace
Employees work remotely.
Employees engage in a combination of remote and on-site work.
