Technical Support Engineer

| Hyderabad, Telangana, IND
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Company Description

ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at: www.verisk.com/iso. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fourth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. 

Job Description

We are looking for 2+ years an entry level Technical Support Engineer to join our Infrastructure team—someone who can maintain essential IT operations, including operating systems, applications, servers, email systems, laptops, desktops, software, and hardware. Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed and enjoy working in a team first environment -Then this role is for you.

The role will perform the following (but not limited to) tasks.

  • Technical Support engineer user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, Antivirus, Service-Now ticketing system, Monitor event log warnings and errors, Office 365 admin support, Microsoft Intune, Autopilot, SSO OKTA, SailPoint, knowledge on Network and IT Security, Zscaler Firewall, Network monitoring tools.


  • Work closely with IT and business stakeholders as a go to engineer to ensure our systems are running smoothly, and efficiently. Maintain essential IT operations, including operating systems, applications, laptops, desktops, software, and hardware.


  • Proactively identifies needs for improvements, process improvements, capacity changes, Plans and implements upgrades and patches to stay on current versions.


  • Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.


  • Patient and professional demeanor, with a can-do attitude.


  • Participates in on-call duties 24/7, and planned or un-planned weekend/evening work. Provide front-line technical support via phone and email to internal and external clients.

Qualifications

Expert knowledge of Windows Client environment, Microsoft Intune, Office365, Laptop/Desktop Hardware troubleshooting skills.

Additional Information

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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More Information on Verisk
Verisk operates in the Analytics industry. The company is located in Jersey City, NJ. Verisk was founded in 1971. It has 2129 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 122 open jobs at Verisk, click here.
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