Alongside partners with organizations to drive digital transformation and build high-performing tech teams.
We are looking for a Technical Support Analyst - COBOL/Mainframe to join a project at a company specializing in the management of financial markets.
Responsibilities:
- Ensure the availability and stability of services in the European market by monitoring production and test environments.
- Assist in the resolution of operational alerts and incidents, including complex issues in Mainframe applications.
- Support the management of tickets for incidents, changes, and service requests, ensuring SLA compliance.
- Participate in the execution of critical incident procedures, root cause analysis, and preparation of post-incident reports.
- Contribute to the creation and maintenance of operational procedures, knowledge articles, and best practices.
- Collaborate with development teams on application issues, enhancements, and maintenance tasks.
Requirements
- Bachelor’s degree in Computer Engineering, Information Systems, or related field.
- Experience in IT support or production support (1–3 years preferred).
- Knowledge of Mainframe systems and COBOL.
- Basic knowledge of Linux.
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to work under pressure in fast-paced, 24/7 environments.
- Excellent communication skills in English.
- Ability to prioritize tasks and work independently or in a team.
Benefits
- Technical guidance and continuous mentorship
- Participation in real-world projects
- Collaborative environment with a focus on professional growth
- Opportunity for career progression
- Hybrid work model: Porto office (1 day per week of home office)
Skills Required
- Bachelor's degree in Computer Engineering, Information Systems, or related field
- Experience in IT support or production support (1-3 years preferred)
- Knowledge of Mainframe systems and COBOL
- Basic knowledge of Linux
What We Do
Alongside | Build Great Products with Great Teams Alongside helps VC-backed start-ups, scale-ups and digital-first enterprises accelerate their roadmaps by assembling elite, time-zone-aligned teams of software engineers, product managers and UX/UI designers, often in under 14 days. Our Porto HQ sits in Europe’s fastest-growing tech hub and taps a vetted global talent pool that lets you ship faster, reduce burn and stay laser-focused on product-market fit. Why high-growth companies choose Alongside • Top 1 % practitioners: rigorously screened full-stack, mobile, blockchain & AI/ML engineers, plus senior designers and product leaders.  • Flexible engagement models: scale a single specialist, an entire squad, or an autonomous build-and-ship pod. • End-to-end ownership: discovery → design → development → launch, with weekly velocity reports and transparent KPIs. • Cost-efficient remote talent: New York, Porto, Pune & Hanoi offices give you round-the-clock progress without Silicon-Valley price tags.  • Proven track record: core Alongside team took Arkive, the world’s first decentralised museum, from idea to funded product. We helped Circuit Security to secure 4.5M in funding and many other startups.
