Role Summary
The role of the Technical Solutions Engineer is to provide the leadership and direction to Sales & C.S.O.A. team for assessing the customer’s pump or seal problem and provides the preliminary design for an appropriate technical solution. Proactively support assigned end user sales engineer in selling upgrades, retrofits, and solutions. Main objective is to add technical value to any opportunity concerning customer installed base.
Your role
The position can be performed from Eastern Europe or the CIS and location in Turkey is not a requirement. However, it is required to spend a major part of time with customers, (60% +) to maintain and build an excellent understanding of the market and customers.
Develop strong customer support through technology focus. Assist sales force through customer presentation promoting Flowserve Technology and application expertise (Technical Forum, Lunch & Learns and Specific Upgrade Solutions).
Build and execute tactical plans which support the growth of the Technical Solutions business in assigned territory fully aligned to the Sub-regional strategy.
Provide assistance in developing work-scope required to solve equipment problems through pump / system / operations modifications and upgrade.
Manage all technical queries and be the customer’s trusted expert on pump problem investigations and solutions. Produce detailed analysis and determine impact of system variables on Life Cycle Cost.
Proactively identify new and unsolicited business opportunities for Technical Solutions focusing particular on value based Life Cycle Cost justified opportunities.
Your profile
Bachelor of Science & Mechanical Engineering or equivalent engineering degree (preferred).
5 years of pump engineering and field troubleshooting experience.
Proficient language skills in English and Turkish
Strong analytical abilities accompanied with proficient understanding of pump design, analysis techniques and tools. An ability to read, create and modify engineering design documents.
Willingness to travel about 60% of the time.
Knowledge of root cause analysis for pump and seal systems and ability to prepare professional engineering reports and technical proposals.
Good interpersonal skills for optimal customer communication and internal teamwork.
What do we offer you
Employee benefits and allowances will be weighted according to experience
Top Skills
What We Do
Flowserve is one of the world's largest manufacturers of pumps, valves and seals with over 19,000 employees in over 60 countries. Built on more than 50 world-renowned heritage brands, the equity and customer loyalty we have earned over the past 220 years is the foundation of our leadership position across the globe.
