Technical Representative

Job Title:

Technical Representative

Job Description

The Technical Representative provides comprehensive technical support to end users, addressing a range of issues from basic setup to complex problems. Responsibilities include supporting various operating systems (Windows 7, 8.1, 10, and some Mac OS), configuring and maintaining desktop applications like Outlook and Microsoft Office, and handling hardware and software support queries.
Key tasks involve troubleshooting network connectivity and workstation issues using diagnostic tools, managing hardware and software inventory, and assisting with user data recovery. The role requires effective communication with vendors for issue resolution and collaboration with IT team members on new builds and upgrades.
The representative ensures compliance with departmental procedures, maintains IT records, and demonstrates a solid understanding of IT operations and related processes. Familiarity with Office 365 and Active Directory is essential. The position emphasizes ownership of technical queries and continuous adherence to company guidelines.

• Analyze and resolve various technical support issues for end users

• Support ranging from basic setup to complex issues

• Support operation of Operating Systems (7,8.1, 10 some Mac OS)

• Configure, and maintain desktop applications

• Support desktop applications (Outlook, Office, Word, Excel, etc...)

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

• Provide user data and application recovery

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

• Use tools and methodologies to load, copy and customize operating system configurations for deployment

• Responsible for tracking hardware and software inventory

• Familiarize end users on basic software, hardware and peripheral device operation

• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

• Works with other IT team members regarding new branch builds and upgrades

• Dealing with queries by following departmental procedures for fault resolution

• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines

• Arranges for and/or prepares equipment for shipping/receiving

• Maintains IT records and tracking for area of responsibility

• Ensures that supported customer accurately completes the approved work request with the date and time of submission

• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

• Experience with Office 365 and Active Directory

Location:

BRA Londrina - Avenida Luigi Amorese, no 6.485, Gleba Cambe

Language Requirements:

Time Type:

Full time

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