Technical Project Manager III - Platform Operations

Job Description
Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success.
As a Technical Project Manager III in Consumer & Community Banking Platform Operations, you will help lead complex technology projects and programs that drive business goals and create value for clients, employees, and stakeholders. Applying a broad knowledge of technical principles, practices, and theories is essential to developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.
Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure timely and successful delivery of technology projects
• Identify and mitigate project risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on project outcomes
• Collaborate with cross-functional teams, including software development, quality assurance, and business stakeholders, to define project scope, objectives, and deliverables, ensuring alignment with business goals
• Utilize technical fluency to evaluate and recommend appropriate technologies, platforms, and vendor products for project implementation
• Collaborate with Product Owners and Technical Partners to understand the non-feature work needed to run the product and meet commitments
• Work with technology and product leads to support consistent practices, assist in developing product strategy and vision, and help set key performance measures
• Perform as champion on the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
• Develop and utilize advanced analytical skills to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Proven experience leading through the project lifecycle management, including influencing decision makers and adapting to changes as business needs evolve
• Strong technical fluency, with familiarity in current and relevant platforms, software tools, and technologies
• Proficient in stakeholder management, with a track record of establishing productive working relationships and driving mutually beneficial outcomes
• Demonstrate an inquisitive attitude and strong critical thinking skills with the ability to problem solve data-related questions through quantitative reasoning both independently and through collaboration with business partners
• Excellent written and verbal communication skills with the ability to articulate concepts to stakeholders at all levels including senior management and customers
• Working knowledge of Agile Methodologies (JIRA, Confluence and similar others)

Preferred qualifications, capabilities, and skills

• Ability to balance the discipline of delivery, the opportunity of creativity, and the need to have fun
• Ability to learn with an interest in developing new ideas and processes
• Process-oriented with strong organization, problem solving, time management, and analytical skills
• Keen attention to detail, strong organization skills and thorough follow-up
• Ability to prioritize tasks and adapt in a fast-paced environment, managing multiple requests with guidance
• Knowledge in reporting and visualization using Tableau and Alteryx
• Experience in a large Banking and Financial Technology environment

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.