Technical Process Engineer

• Analyze existing workflows to identify inefficiencies, gaps, and improvement opportunities
  

• Design and document scalable operational processes and technical requirements
  

• Build and manage backend integrations using REST APIs
  

• Design and implement webhook-based automations
  

• Integrate third-party tools (e.g., scheduling platforms) with CRM systems
  

• Support backend functionality within Zoho CRM and related services
  

• Collaborate with frontend teams to ensure alignment between backend logic and React UI
  

• Support deployments and infrastructure considerations within AWS environments
  

• Break down initiatives into actionable technical tasks and define ownership
  

• Troubleshoot and resolve integration issues across systems
  

• Optimize workflows, automations, and system performance
  

• Leverage AI tools to accelerate workflow design, debugging, and documentation
  

• Identify opportunities for AI-driven automation and process improvements
  

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field preferred
  

• Experience designing operational workflows and technical integrations
  

• Strong understanding of REST APIs and experience building/consuming APIs
  

• Experience with webhook implementation and event-driven architecture
  

• Strong problem-solving and analytical skills
  

• Ability to translate business needs into technical execution
  

• Strong communication skills across technical and non-technical teams
  

Preferred:

• Experience coding in Python
  

• Experience working with CRM systems (Zoho preferred)
  

• Familiarity with React architecture and frontend/backend interaction
  

• Experience with AWS services (Lambda, API Gateway, EC2, or similar)
  

• Experience with automation tools, integrations, or internal tool development
  

• Experience working with JSON data and API interactions
  

• Exposure to AI tools or LLM-based integrations
  

• Strong systems thinking and process-oriented mindset
  

• Ability to break down complex problems into structured solutions
  

• Ownership mentality with the ability to work independently
  

• Comfortable working in fast-paced, integration-heavy environments
  

• Proactive and solutions-driven approach
  

• Remote
  

• Collaborative environment across engineering, product, and operations teams
  

• Project-based work with evolving priorities
  

• Primarily computer-based role
  

This role is critical in enabling scalable operations and seamless system integrations across the organization.

Equal Opportunity Employer